Cafe Manager: Lead Service and Dining in Aged Care

Goodwin Aged Care; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑ex‘

Meal entertainment benefit $2,650

Novated leasing

Relocation assistance

Discounted health insurance

Gym memberships

Airline lounge memberships

Free flu vaccinations

Professional development opportunities

Job summary

Goodwin Aged Care is seeking an experienced Café Manager to lead our on-site café, delivering a welcoming service for residents, families and staff. You’ll manage rosters, finances and compliance, working with the Head Chef and Village Manager to shape menus and service standards that reflect resident preferences.

You will oversee daily operations, lead a café team, monitor costs and revenue, and ensure food safety and allergen controls are maintained.

Qualifications

• Experience managing a café, hospitality, catering or food service operation.
• Ability to lead a team while staying actively involved in service.
• Strong customer service skills and a respectful approach to working with older people.
• Confidence with rostering, stock control, POS systems and financial reporting.
• Sound knowledge of food safety, dietary requirements and allergen management.
• A relevant certificate qualification or extensive demonstrated management experience, along with current food safety training.
• A Responsible Service of Alcohol certificate is required where alcohol service forms part of the café operation. Relevant background checks and clearances may also be required.

Responsibilities

• Oversee daily café operations, including opening and closing, food and beverage service, customer enquiries and presentation standards.
• Lead, roster and develop café employees and chefs through coaching, feedback and clear expectations.
• Work with the Head Chef on menus, product quality, food presentation and dietary needs.
• Coordinate service for functions, events and resident activities.
• Build relationships with residents and patrons, seek feedback, resolve concerns and improve the customer experience.
• Manage ordering, stock, invoices, cash handling and POS processes.
• Monitor revenue, costs and wastage; investigate variances and take action to meet agreed financial and service targets.
• Provide accurate monthly performance reports to the Catering Operations Manager.
• Maintain food safety, HACCP, allergen management, cleaning and work health and safety standards.

Job description

Goodwin Aged Care is seeking an experienced Café Manager to lead our on-site café, delivering a welcoming service for residents, families and staff. You’ll manage rosters, finances and compliance, working with the Head Chef and Village Manager to shape menus and service standards that reflect resident preferences.

You will oversee daily operations, lead a café team, monitor costs and revenue, and ensure food safety and allergen controls are maintained.