Cafe Manager

Bertoni Balmain; Inner West; On-site; AUD 60,000 - 76,000; Full time

Job summary

Bertoni Balmain is seeking a Café Manager to lead the front-of-house team, ensure smooth daily service, and maintain high standards of customer care.

You will roster, train and manage performance, uphold cleanliness and presentation, handle feedback professionally, and collaborate with the owners to improve systems and profitability while occasionally jumping on the floor or coffee for support.

Qualifications

• Excellent leadership and communication skills.
• Confident and fast using POS systems — Square experience is a big advantage.
• Strong understanding of busy café operations.
• Barista/coffee knowledge highly regarded
• Excellent organisation and problem-solving skills
• Ability to manage and motivate a team

Responsibilities

• Leading, motivating and managing the FOH team
• Running busy daily service efficiently
• Staff rostering, training and performance management
• Maintaining a high standard of customer service
• Ensuring the café is clean, organised and presentation-ready
• Handling customer feedback professionally
• Working closely with the owners to improve systems, service and profitability
• Jumping on the floor, POS or coffee when required

Skills

Leadership

Communication

Team management

Problem solving

Tools

Square POS

Job description

As Café Manager, you'll be responsible for leading, motivating and managing the FOH team, running busy daily service efficiently, staff rostering, training and performance management, maintaining a high standard of customer service, ensuring the café is clean, organised and presentation-ready, handling customer feedback professionally, working closely with the owners to improve systems, service and profitability, and jumping on the floor, POS or coffee when required.

Key responsibilities

Leading, motivating and managing the FOH team

Running busy daily service efficiently

Staff rostering, training and performance management

Maintaining a high standard of customer service

Ensuring the café is clean, organised and presentation-ready

Handling customer feedback professionally

Working closely with the owners to improve systems, service and profitability

Jumping on the floor, POS or coffee when required

About you

Excellent leadership and communication skills

Confident and fast using POS systems — Square experience is a big advantage

Strong understanding of busy café operations

Barista/coffee knowledge highly regarded

Excellent organisation and problem-solving skills

Ability to manage and motivate a team

Reliable, punctual and professional

A positive, energetic personality with a genuine love for hospitality

Attractive salary/package for the right candidate

Supportive owners who are actively involved in the business

Opportunity to have a real impact on the operation

Great team and strong local customer base