Cafe Attendant | Rottnest Express

Chef & Kitchen; Rottnest Island; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Discounts travel

Competitive salary

Study assistance

Career progression

Employee referrals

Parental leave

Purchased leave

Health discounts

Employee assistance program

Merchandise discounts

Job summary

Rottnest Express, part of Journey Beyond, is seeking a Northport Café Attendant to deliver exceptional customer service in a busy tourism environment. You will work alongside the Café Supervisor, take orders, operate coffee machines, and help present food to a high standard.

We value a can-do attitude, flexibility for part-time to casual hours including 6.00am starts, weekends and public holidays, and a passion for creating positive guest experiences.

Qualifications

• Demonstrated experience in fast paced customer service environments.
• A strong personal commitment to excellent customer service.
• Good understanding of coffee & food preparation and service.

Responsibilities

• Delivering exceptional and engaging guest experiences and consistent service.
• Taking and serving customer orders.
• Operation of coffee machine and other café equipment.
• Preparing, presenting, and cooking food, including maintaining food displays to a high standard.
• Assisting with café menu development.
• Helping to ensure café operation runs smoothly.
• Cleaning of Café & Kitchen work area as required.
• Processing customer purchases through POS system accurately and correctly.
• Ensuring that the terminal’s tables, chairs and dining area remain clean and tidy at all times.
• Adherence of operational procedures and WHS requirements.

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Rottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island. In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About You

If you want a lifestyle where your work is respected and valued and you thrive on guest interaction, then you are reading about the right role!

The ideal candidate will be passionate about creating positive guest experiences and will love the buzz from working in a busy tourism & hospitality environment. They will also be a team player with a demonstrated positive "can-do" attitude and have flexibility to work part-time to casual hours including early 6.00am starts, weekends and public holidays.

About The Role

The Northport Café Attendant works alongside the Café Supervisor and is responsible for providing exceptional customer service to guests and visitors. Ensuring that we stay true to our core promise of ‘Sharing Special Places and Shaping Lasting Memories’ with each and every customer interaction.

Key responsibilities will include

• Delivering exceptional and engaging guest experiences and consistent service
• Taking and serving customer orders
• Operation of coffee machine and other café equipment
• Preparing, presenting, and cooking food, including maintaining food displays to a high standard
• Assisting with café menu development
• Helping to ensure café operation runs smoothly
• Cleaning of Café & Kitchen work area as required
• Processing customer purchases through POS system accurately and correctly
• Ensuring that the terminal’s tables, chairs and dining area remain clean and tidy at all times
• Adherence of operational procedures and WHS requirements

It is Desirable That You Have:

• Responsible Service of Alcohol or Approved Bar Managers highly regarded
• Food Handling Certificate
• Provide First Aid & Cardiopulmonary Resuscitation
• Barista Training - highly regarded
• Demonstrated experience in fast paced customer service environments.
• A strong personal commitment to excellent customer service
• Good understanding of coffee & food preparation and service
• Knowledge of Work Health and Safety, Food Handling and Hygiene requirements & guidelines

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise