Business & Systems Analyst: Automation & Data

Plenti; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Volunteer and study leave

Job summary

Plenti is a fintech lender in Australia, seeking a Business & Systems Analyst to improve loan lifecycle processes and systems. You’ll collaborate across Operations, Sales, Product and Technology, turning business needs into practical solutions and automations.

You will work hands-on with systems, data, and automation from discovery to implementation, delivering measurable improvements and better customer experiences.

Qualifications

• 2+ years’ experience in business analysis, systems analysis, operations or a similar role.
• Strong experience with a CRM such as Zoho, Salesforce, HubSpot or similar.
• Strong SQL skills and confidence working with data.
• Experience with APIs, integrations and JSON.
• Experience with automation tools such as n8n, Zapier or similar.
• A track record of improving processes and implementing system changes.
• Experience with telephony or contact centre platforms such as Amazon Connect is a bonus.

Responsibilities

• Own and improve operational processes and workflows across the loan lifecycle
• Turn business needs into practical system and process solutions
• Work across platforms including Zoho CRM, Amazon Connect, n8n and Zapier
• Run workshops and discovery sessions to understand problems and identify opportunities
• Partner with Product and Technology to design operational workflows for new products and initiatives
• Build and manage integrations between systems using APIs, JSON and data
• Automate manual processes using low-code and no-code tools
• Write SQL queries to support reporting, analysis and data validation
• Test, implement and release system and process changes
• Investigate and resolve system issues, bottlenecks and operational problems
• Create clear process documentation and help teams adopt new ways of working
• Build reports and dashboards that help teams understand performance and make better decisions
• Use data and feedback to continuously improve our systems and customer experience

Skills

SQL

APIs

Low-code

CRM experience

Data analysis

Tools

Zoho CRM

Amazon Connect

n8n

Zapier

Job description

Plenti is a fintech lender in Australia, seeking a Business & Systems Analyst to improve loan lifecycle processes and systems. You’ll collaborate across Operations, Sales, Product and Technology, turning business needs into practical solutions and automations.

You will work hands-on with systems, data, and automation from discovery to implementation, delivering measurable improvements and better customer experiences.