Verifications Officer

Plenti; Adelaide; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Volunteer leave

Study leave

Monthly social events

Office snacks

Townhalls

D&I initiatives

Job summary

Plenti is a fintech lender on a growth trajectory in Australia, seeking a Verifications Officer who turns approved applications into settled loans. You will verify documents, validate customer details and work with brokers, dealers and internal teams to move applications smoothly.

You will thrive in a fast-paced, high-volume environment, demonstrating keen attention to detail, strong communication and problem-solving skills while upholding KYC/AML requirements.

Qualifications

• Experience in customer service and administration in fast-paced environments.
• Strong attention to detail and accuracy.
• Clear communication and relationship-building skills.
• Ability to manage multiple priorities in a high-volume setting.
• Familiarity with KYC/AML concepts is a plus but not required.

Responsibilities

• Review and verify customer documents and application information.
• Check identity, payment details and loan requirements.
• Identify discrepancies or missing information and take action.
• Collaborate with brokers, dealers and internal teams to move applications forward.
• Make outbound calls to follow up on missing information.
• Learn and apply lending product knowledge, including KYC/AML/CTF rules.

Skills

Attention to detail

Customer service

Data entry

Communication skills

Problem solving

Job description

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About The Role

As a Verifications Officer at Plenti, you’ll help turn approved applications into settled loans. You’ll check documents and customer details, identify anything that needs attention and work with our broker, dealer and internal teams to get applications across the line smoothly.

Key Responsibilities

• Review and verify customer documents and application information
• Check identity, payment details, assets and other loan requirements
• Identify discrepancies, missing information or potential risks and take appropriate action
• Work with brokers, dealers and internal teams to resolve issues and keep applications moving
• Make outbound calls and follow up on missing or incomplete information
• Build your knowledge of our lending products, KYC and AML/CTF requirements

About You

You’ll bring prior experience in customer service and administration within a fast-paced environment, along with:

• Strong attention to detail and a focus on accuracy and quality
• Sound judgement and problem-solving skills, with the ability to identify and resolve issues
• Clear and confident communication skills, with the ability to build positive relationships
• Strong organisational skills and the ability to manage competing priorities
• Confidence working in a fast-paced, high-volume environment while maintaining accuracy
• Strong data entry skills and the ability to quickly learn new systems and processes
• Experience in finance, lending or automotive, or familiarity with KYC and AML/CTF requirements, is highly regarded but not essential

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good. In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.