Business Systems Administrator

Alder Group; Queensland; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Structured career pathway

Collaborative workplace

Job summary

Alder Group is seeking a Business Systems Administrator to oversee and optimise our business systems across Queensland and Northern NSW. You’ll become the go-to expert, ensuring reliability, supporting upgrades, and driving improvements with a focus on user experience and efficiency.

You’ll partner with stakeholders, manage incidents and releases, and help shape the technology landscape through automation and modern workplace tools.

Qualifications

• Experience supporting and administering business applications.
• Strong troubleshooting and problem-solving skills.
• Experience managing incidents, service requests and system enhancements.
• Exposure to software vendors and third-party support providers.
• Experience supporting system upgrades, testing and releases.
• Knowledge of IT service management or ticketing platforms.
• Strong communication and stakeholder engagement skills.
• Familiarity with Microsoft 365 and modern workplace technologies.

Responsibilities

• Provide application support and resolve incidents and service requests.
• Manage user access, configurations and application administration.
• Coordinate with software vendors and support providers.
• Support system upgrades, testing, releases and user adoption.
• Drive process improvements and system enhancements.
• Assist with automation, integration and digital transformation initiatives.
• Maintain documentation, governance and support processes.
• Collaborate with stakeholders to improve efficiency and user experience.

Skills

Application administration

Troubleshooting

Incident & service requests

Vendor coordination

System upgrades & releases

Automation & digital transformation

Documentation & governance

Stakeholder engagement

Microsoft 365 familiarity

IT service management awareness

Tools

ITSM platforms

Job description

Alder Group is proudly celebrating 23 years in 2026, bringing engineering and construction teams together under one roof to deliver high-quality building, civil and infrastructure projects across Queensland and Northern NSW.

As our new Business Systems Administrator, you'll play a pivotal role in ensuring our business systems run seamlessly while driving continuous improvement across the organisation. This is an exciting opportunity for someone who enjoys solving problems, working with people, and finding smarter ways to leverage technology to support business success.

You'll become the go-to expert for our business applications, helping employees get the most out of the systems they use every day while influencing the future direction of our technology landscape.

About the Role

Reporting to the General Manager for Information, Data & Technology, you'll be responsible for the administration, support, optimisation and continuous improvement of Alder's business systems portfolio. You'll act as the primary point of contact for users, ensuring systems remain reliable, effective and aligned to operational needs.

Key responsibilities include:

• Providing application support and resolving incidents and service requests
• Managing user access, system configurations and business application administration
• Coordinating with software vendors and support providers
• Supporting system upgrades, testing, releases and user adoption activities
• Driving process improvements and system enhancements
• Assisting with automation, integration and digital transformation initiatives
• Maintaining application documentation, governance and support processes
• Working closely with stakeholders to identify opportunities to improve efficiency and user experience.

About You

You are naturally curious, solutions-focused and passionate about technology. You enjoy working with people, understanding how businesses operate and finding ways to improve systems and processes.

You'll bring:

• Experience supporting and administering business applications
• Strong troubleshooting and problem-solving skills
• Experience managing incidents, service requests and system enhancements
• Exposure to software vendors and third-party support providers
• Experience supporting system upgrades, testing and releases
• Knowledge of IT service management or ticketing platforms
• Strong communication and stakeholder engagement skills
• Familiarity with Microsoft 365 and modern workplace technologies.

About Alder Group

At Alder Group, we deliver award-winning construction and infrastructure projects that positively impact communities across Queensland and Northern NSW. Our diverse portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality and Community sectors.

What We Offer

• A supportive and collaborative workplace where people are valued, respected and encouraged to do their best work.
• A genuine "One Team" mindset and focus on continuous improvement.
• Opportunities to develop your capability, expand your experience and grow your career within a dynamic and evolving business.
• Exposure to a broad range of technologies, projects and business operations.
• A structured pathway into systems administration and infrastructure-focused roles.
• A competitive remuneration package aligned to your experience and the value you bring to the role.

If you're looking for a role where you can combine technical expertise, stakeholder engagement and continuous improvement while helping shape the future of technology within a growing organisation, we'd love to hear from you.