Business Systems Administrator

Alder Constructions; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team environment

One Team mindset

Career development

Exposure to technologies

Competitive remuneration

Job summary

Alder Group is seeking a Business Systems Administrator to keep our business systems running smoothly and to drive continuous improvement across the organisation. You will become the go‑to expert for our business applications and help employees maximise the value of the systems they use daily.

Reporting to IT leadership, you will manage application support, access, configurations and vendor relationships, while contributing to digital transformation efforts and system upgrades.

Qualifications

• Experience supporting and administering business applications.
• Strong troubleshooting and problem‑solving skills.
• Experience managing incidents, service requests and system enhancements.
• Exposure to software vendors and third‑party support providers.
• Experience supporting system upgrades, testing and releases.
• Knowledge of IT service management or ticketing platforms.
• Strong communication and stakeholder engagement skills.
• Familiarity with Microsoft 365 and modern workplace technologies.

Responsibilities

• Provide application support and resolve incidents and service requests.
• Manage user access, configurations and application administration.
• Coordinate with software vendors and support providers.
• Support system upgrades, testing and releases, and user adoption activities.
• Drive process improvements and system enhancements.
• Assist with automation, integration and digital transformation initiatives.
• Maintain application documentation, governance and support processes.
• Collaborate with stakeholders to improve efficiency and user experience.

Skills

Business applications

Troubleshooting

Incidents & requests

Vendor management

System upgrades

Automation & integration

Documentation & governance

Stakeholder engagement

Microsoft 365

Tools

Microsoft 365 Suite

Ticketing/ITSM tools

Job description

Alder Group is proudly celebrating 23 years in 2026, bringing engineering and construction teams together under one roof to deliver high‑quality building, civil and infrastructure projects across Queensland and Northern NSW.

As our new Business Systems Administrator, you’ll play a pivotal role in ensuring our business systems run seamlessly while driving continuous improvement across the organisation. This is an exciting opportunity for someone who enjoys solving problems, working with people, and finding smarter ways to leverage technology to support business success.

You’ll become the go‑to expert for our business applications, helping employees get the most out of the systems they use every day while influencing the future direction of our technology landscape.

About the Role

Reporting to the General Manager for Information, Data & Technology, you’ll be responsible for the administration, support, optimisation and continuous improvement of Alder’s business systems portfolio. You’ll act as the primary point of contact for users, ensuring systems remain reliable, effective and aligned to operational needs.

Key responsibilities include:

• Providing application support and resolving incidents and service requests
• Managing user access, system configurations and business application administration
• Coordinating with software vendors and support providers
• Supporting system upgrades, testing, releases and user adoption activities
• Driving process improvements and system enhancements
• Assisting with automation, integration and digital transformation initiatives
• Maintaining application documentation, governance and support processes
• Working closely with stakeholders to identify opportunities to improve efficiency and user experience.

About You

You are naturally curious, solutions‑focused and passionate about technology. You enjoy working with people, understanding how businesses operate and finding ways to improve systems and processes.

You’ll bring:

• Experience supporting and administering business applications
• Strong troubleshooting and problem‑solving skills
• Experience managing incidents, service requests and system enhancements
• Exposure to software vendors and third‑party support providers
• Experience supporting system upgrades, testing and releases
• Knowledge of IT service management or ticketing platforms
• Strong communication and stakeholder engagement skills
• Familiarity with Microsoft 365 and modern workplace technologies.

About Alder Group

At Alder Group, we deliver award‑winning construction and infrastructure projects that positively impact communities across Queensland and Northern NSW. Our diverse portfolio spans Infrastructure, Water and Wastewater, Education, Health, Commercial, Industrial, Hospitality and Community sectors.

What We Offer

• A supportive and collaborative workplace where people are valued, respected and encouraged to do their best work.
• A genuine "One Team" mindset and focus on continuous improvement.
• Opportunities to develop your capability, expand your experience and grow your career within a dynamic and evolving business.
• Exposure to a broad range of technologies, projects and business operations.
• A structured pathway into systems administration and infrastructure‑focused roles.
• A competitive remuneration package aligned to your experience and the value you bring to the role.

If you’re looking for a role where you can combine technical expertise, stakeholder engagement and continuous improvement while helping shape the future of technology within a growing organisation, we’d love to hear from you.