Business Support Specialist

Panalpina; City of Hume; On-site; AUD 80,000 - 100,000; Full time

Job summary

DSV is seeking a Business Support Specialist at Melbourne Airport to drive accurate billing, financial performance and reporting across operations, finance and customer service. You will analyse data, maintain pricing and master data, and support month-end processes to ensure timely and precise financial outcomes.

You will collaborate with Operations, Finance and Customer Service to resolve billing queries, improve processes and deliver measurable efficiency across the business.

Qualifications

• Experience in Contract Logistics, Supply Chain, Finance, Billing or a similar business support role.
• Strong financial and commercial acumen.
• Advanced analytical and problem-solving skills.
• Strong Excel and systems experience, ideally within WMS or ERP platforms.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder management skills.
• A proactive mindset with a passion for continuous improvement.

Responsibilities

• Manage end-to-end customer billing and invoicing processes.
• Analyse operational and warehouse data to ensure accurate customer charging and revenue recognition.
• Monitor unbilled transactions and resolve billing discrepancies.
• Prepare financial and operational reports that support business decisions.
• Review customer, contract, and site performance through GP, EBIT and P&L analysis.
• Partner with internal teams and customers to resolve billing queries and enhance service delivery.
• Support month-end activities, including accruals, reconciliations and journal adjustments.
• Maintain customer master data, contract updates and pricing reviews.
• Identify opportunities to streamline processes and improve operational efficiency.
• Support compliance, governance and audit requirements.

Skills

Advanced data analysis

Excel proficiency

Stakeholder management

Data-driven decision making

Billing analysis

Tools

WMS

ERP systems

Excel

Job description

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.

DSV Solutionsis seeking to hire a skilled and passionate Business Support Specialistin AUS - Melbourne Airport, Watson Drive

Keep operations moving. Drive financial performance. Make an impact.

At DSV, we keep the world's supply chains moving, and we're looking for a detail-driven Business Support Specialist to join our Contract Logistics team.

This is more than a billing role. You'll be a key partner to Operations, Finance, Transport, Customer Service, and our customers, ensuring accurate invoicing, supporting financial performance, and identifying opportunities to drive efficiency and profitability across the business.

If you enjoy analysing data, uncovering insights, improving processes, and building strong stakeholder relationships, we'd love to hear from you.

About the Role

As a Business Support Specialist, you'll play a critical role in supporting the commercial and financial success of our operations. You'll combine analytical thinking with strong stakeholder engagement to ensure accurate billing, meaningful reporting, and continuous process improvement.

Working across multiple functions, you'll help deliver exceptional service to customers while providing the insights that drive operational performance.

Key Responsibilities

• Manage end-to-end customer billing and invoicing processes.
• Analyse operational and warehouse data to ensure accurate customer charging and revenue recognition.
• Monitor unbilled transactions and resolve billing discrepancies.
• Prepare financial and operational reports that support business decisions.
• Review customer, contract, and site performance through GP, EBIT and P&L analysis.
• Partner with internal teams and customers to resolve billing queries and enhance service delivery.
• Support month-end activities, including accruals, reconciliations and journal adjustments.
• Maintain customer master data, contract updates and pricing reviews.
• Identify opportunities to streamline processes and improve operational efficiency.
• Support compliance, governance and audit requirements.

About You

You are commercially minded, highly organised, and thrive in a fast-paced environment. You enjoy working with data, solving problems, and collaborating with stakeholders to achieve positive business outcomes.

You'll bring:

• Experience in Contract Logistics, Supply Chain, Finance, Billing or a similar business support role.
• Strong financial and commercial acumen.
• Advanced analytical and problem-solving skills.
• Strong Excel and systems experience, ideally within WMS or ERP platforms.
• Excellent attention to detail and accuracy.
• The ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder management skills.
• A proactive mindset with a passion for continuous improvement.

Why Join DSV?

• Join a global leader in transport and logistics.
• Be part of a collaborative and supportive team.
• Gain exposure across operations, finance and customer engagement.
• Enjoy genuine opportunities for career growth and development.
• Make a direct impact on business performance and customer success.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.