Business Support Officer - Development Compliance

Yarra Ranges Council; Melbourne; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Hybrid working arrangements

Extended caregiver leave (20 weeks)

Professional development opportunities

Novated lease

Job summary

Yarra Ranges Council is seeking a Business Support Officer for the Development Compliance team. You will provide customer service, process documents, and support compliance matters with accuracy and timely follow-up.

The role is full-time (38 hours per week) in a Band 4 level with a salary range of $75,140 to $80,191 per annum plus superannuation, and offers hybrid working arrangements and extensive leave options.

Qualifications

• Experience in administrative support, including managing documents, recording information and following up outstanding tasks.
• Customer service skills, including answering calls, listening to enquiries and directing requests to the right person.
• Ability to prepare routine letters, notices and other documents using approved templates and procedures.
• Understanding of legislation and procedures relevant to building and planning compliance, with the ability to follow them and keep knowledge up to date.

Responsibilities

• Provide customer service and administrative support to the Building and Development Compliance team.
• Check documents for accuracy, share workloads and keep records up to date.
• Refer technical questions and regulatory or enforcement decisions to authorised officers.
• Follow Council procedures and legislation, and escalate where needed.
• Maintain clear, accurate information to support timely compliance matters.

Skills

Administrative support

Customer service

Documentation

Legislation knowledge

Attention to detail

Organisational skills

Written & verbal communication

Confidential information handling

Job description

Business Support Officer - Development Compliance

As a Business Support Officer at Yarra Ranges Council, you will provide customer service and administrative support to the Building and Development Compliance team. Your work will help the team respond to enquiries promptly, keep accurate records and progress building and planning compliance matters on time.

Working closely with your colleagues, you will check documents for accuracy, share workloads and suggest practical ways to improve day-to-day processes. You will follow Council procedures and relevant legislation, referring technical questions and regulatory or enforcement decisions to authorised officers. Your support will help ensure customers receive clear, consistent information and officers have the records they need to manage compliance matters.

This is a full-time permanent position (38 hours per week).

This is a Band 4 role with a salary range between $75,140 and $80,191 per annum, plus superannuation.

Benefits of working with us:

• Support work-life balance with your choice of monthly or fortnightly rostered day off and hybrid working arrangements.
• 20 weeks paid primary caregiver leave (6 weeks for secondary caregivers) plus other generous leave options such as volunteer leave, family planning, study assistance and menstrual and menopause leave.
• Opportunities for professional development and to take on temporary roles in other teams to grow your skills and experience.
• Novated lease vehicle options.

Experience and skills we’re looking for

Experience in administrative support, including managing documents, recording information and following up outstanding tasks.

Customer service skills, including answering calls, listening to enquiries and directing requests to the right person.

The ability to prepare routine letters, notices and other documents using approved templates and procedures.

An understanding of legislation and procedures relevant to building and planning compliance, with the ability to follow them and keep your knowledge up to date.

Attention to detail when checking records and documents, identifying errors and maintaining complete and accurate information.

Organisational skills to manage your workload, balance competing requests and meet deadlines.

Clear written and verbal communication skills, with the ability to explain information simply and treat customers and colleagues respectfully.

Care in handling confidential information and sound judgement about when to refer a question or decision to an authorised officer.

If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn.

Contact person: Samantha Nicoll, Team Leader - Development Compliance Business Support, 03 9294 6***.

If you need support with your application or have accessibility needs, please call the contact person above or email us at *******@yarraranges.vic.gov.au.

Applicants who progress past the interview stage must complete pre-employment checks. This check will include a Police Check.

About Yarra Ranges Council

Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.

Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.