Business Support Officer

Recruitment Partners; Townsville City; On-site; AUD 52,000 - 75,000; Full time

Job summary

u&u Recruitment Partners is seeking a Business Support Officer to provide practical administrative support in a busy service-focused environment. You will manage correspondence, calls, and maintain records using Ellipse and Microsoft Office.

The role demands accuracy, professional communication, and a team-focused approach to ensure timely responses and service quality, with a full-time contract based in Garbutt, Townsville area.

Qualifications

• Current driver’s licence
• Strong administration experience in a customer or business support setting
• Well-developed Microsoft Excel skills
• High accuracy when preparing documents, reports and system records
• Professional communication skills and a practical, team-focused approach.

Responsibilities

• Monitor internal and external correspondence and coordinate timely responses
• Manage incoming and outgoing telephone calls with a customer-focused approach
• Connect with suppliers and stakeholders to support timely service delivery
• Compile documents and reports and update records in Ellipse and Microsoft Office
• Handle general administration and elevate enquiries appropriately when senior staff are unavailable.

Skills

Administration experience

Customer service

Communication skills

Team orientation

Driver's licence

Tools

Microsoft Excel

Job description

About the company

This organisation delivers services through close coordination with customers, industry, local suppliers and internal stakeholders. You will join a team that values professionalism,accuracy and dependable follow-through.

The opportunity

As Business Support Officer, you will provide practical administrative support in a busy, service-focused environment. You will manage correspondence and calls, maintain accurate information and help ensure enquiries are handled within required timeframes.

• Monitor internal and external correspondence and coordinate timely responses
• Manage incoming and outgoing telephone calls with a customer-focused approach
• Connect with suppliers and stakeholders to support timely service delivery
• Compile documents and reports and update records in Ellipse and Microsoft Office
• and Handle general administration and elevate enquiries appropriately when senior staff are unavailable.

Required experience

• Current driver's licence
• Strong administration experience in a customer or business support setting
• Well-developed Microsoft Excel skills
• High accuracy when preparing documents, reports and system records
• and Professional communication skills and a practical, team-focused approach.

Benefits

This full-time contract runs from 23 November 2026 to 26 February 2027 and is based in Garbutt with potential to extend, pending business requirements. You will contribute to a collaborative team while building experience across customer service, stakeholder coordination and business administration.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via [e-mail] or contact u&u on 07 3232 9100 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.