Welcome Officer

Aboriginal & Torres Strait Islander Community Heal; Brisbane; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

12% super

Entertainment Benefits up to $2649

Flexible rostering hours

LinkedIn Learning access

Employee Assistance Program

Annual staff gatherings

Job summary

ATSICHS Brisbane is seeking a Welcome Officer to support clinic flow by assisting clients with check-in, form completion and general help while they wait for appointments.

You will greet clients, respond to queries, enter data accurately, manage surveys, monitor patient flow and work with staff to maintain a calm, friendly environment. This is a permanent full-time role with a starting salary of $62,003 plus 12% super and additional benefits.

Qualifications

• Experience in a customer service or reception role, preferably in health or community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• National Police Check.
• Evidence of Working Rights.

Responsibilities

• Greet clients and provide tea and coffee in waiting area.
• Respond to client queries or concerns promptly.
• Ensure accurate data entry into the system.
• Provide relevant surveys and ensure they are returned.
• Monitor client flow and provide updates to clinical staff.
• Apply de-escalation techniques to manage client distress or conflict respectfully.

Skills

Customer service

Reception

Data entry

Interpersonal communication

Calm under pressure

Tools

Client management systems

Job description

Job Category: Community Services and Development

About:

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About the Role

You can access the full Position Description by visiting our website under "Join Our Team".

The Welcome Officer ensures smooth clinic flow by supporting clients through check-in, form completion, and general assistance while they wait for their appointments.

Duties

• Greet clients and provide tea and coffee to clients in the waiting area.
• Respond to client queries or concerns promptly.
• Ensure accurate data entry into the system.
• Provide relevant surveys and ensure they are returned.
• Monitor client flow and provide updates to clinical staff.
• Apply de-escalation techniques to manage client distress or conflict respectfully

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting salary of $62,003 + 12% super.
• Permanent full-time role.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Previous experience in a customer service or reception role, preferably in a health or community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• National Police Check.
• Evidence of Working Rights.

Preferred

• Experience working with Aboriginal and Torres Strait Islander communities.

  Other Information

  ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect and empowered.

  Only successful applicants will be contacted.