Welcome Officer

Aboriginal & Torres Strait Islander Community Health Service Brisbane; City of Brisbane; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Salary + Super

Permanent full-time

Flexible rosters

Learning & development

Employee Assistance Program

Staff events

Job summary

Aboriginal & Torres Strait Islander Community Health Service Brisbane is seeking a Welcome Officer to support clinic flow by assisting clients with check-in, form completion, and general help while they wait for appointments. The role emphasizes culturally safe service and strong data entry capabilities within a health/community setting.

We value experience in customer service, clear communication, and the ability to remain calm in a busy environment.

Qualifications

• Experience in customer service or reception, preferably in health/community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Greet clients and provide tea/coffee in waiting area.
• Respond to client queries promptly.
• Ensure accurate data entry into the system.
• Provide relevant surveys and ensure they are returned.
• Monitor client flow and provide updates to clinical staff.
• Apply de-escalation techniques to manage distress or conflict.

Skills

Customer service

Reception duties

Data entry

Interpersonal skills

Communication

Calm under pressure

Education

Certificate III in Business Administration (preferred)

Tools

Client management systems

Job description

About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Introduction

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Description

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About The Role

You can access the full Position Description by visiting our website under "Join Our Team".

Click here to view position description

The Welcome Officer ensures smooth clinic flow by supporting clients through check-in, form completion, and general assistance while they wait for their appointments.

Duties

• Greet clients and provide tea and coffee to clients in the waiting area.
• Respond to client queries or concerns promptly.
• Ensure accurate data entry into the system.
• Provide relevant surveys and ensure they are returned.
• Monitor client flow and provide updates to clinical staff.
• Apply de-escalation techniques to manage client distress or conflict respectfully

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We're united in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You'll be supported by welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

• Starting salary of $62,003 + 12% super.
• Permanent full-time role.
• Salary package up to $15,900 net and add Entertainment Benefits up to $2649 every Fringe Benefits Tax (FBT) year.
• Flexible rostering hours.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You'll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Skills and Experiences

Required

• Previous experience in a customer service or reception role, preferably in a health or community setting.
• Basic computer literacy and ability to use client management systems.
• Excellent interpersonal and communication skills.
• Ability to remain calm and professional in a busy environment.
• Strong organisational skills and attention to detail.
• National Police Check.
• Evidence of Working Rights.

Preferred

• Experience working with Aboriginal and Torres Strait Islander communities.
• Certificate III in Business Administration, Health Services Assistance, or similar.
• Understanding of culturally appropriate service delivery.
• Knowledge of clinic operations or medical terminology.
• First Aid.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect and empowered.