Business Support Coordinator (12-month Fixed Term Contract)

Miele; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Life leave

Wellbeing programs

Employee discounts

Career development

Job summary

Miele is seeking a Business Support Coordinator – Professional in Australia (Melbourne). You will coordinate service agreements, support sales activities and ensure a seamless customer experience from enquiry to delivery.

This role combines customer service, sales coordination and operational support, ideal for someone who builds relationships, solves problems and collaborates across teams. Hybrid work arrangement is available.

Qualifications

• Experience in customer service or sales support
• Strong organisational skills and ability to handle multiple priorities
• Familiarity with CRM/ERP and MS Office

Responsibilities

• Coordinate PROtect service agreements: quotes, renewals, scheduling, DB management
• Handle service enquiries, bookings and spare parts orders; ensure timely resolution
• Support Sales with quotes, orders, CRM updates and admin
• Coordinate equipment orders, deliveries and client communications
• Maintain records, databases and reporting; ensure process compliance
• Collaborate across Sales/Service/Operations to find improvement opportunities
• Provide admin/operational support for day-to-day Professional business

Skills

Customer service

Sales support

Service coordination

Organisational skills

Communication

Tools

CRM software

ERP systems

Microsoft Office

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Join Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you\'ll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery. This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.

Your Responsibilities

Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database management

Support customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolution

Assist the Sales team with quotations, order processing, CRM updates and sales administration activities

Coordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothly

Maintain accurate records, databases and reporting while ensuring compliance with company processes and service standards

Work collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experience

Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business

What We Are Looking For

Must-have

Previous experience in customer service, sales support, service coordination or business support

Exceptional organisational skills with the ability to manage multiple priorities and deadlines

Strong communication skills with a customer-first approach

Excellent attention to detail and a commitment to delivering accurate, high-quality work

Strong problem-solving skills and the ability to work collaboratively across multiple teams

Nice-to-have

Experience in service scheduling or service administration

Experience supporting sales teams or managing customer accounts

Intermediate Microsoft Office skills and confidence using CRM or ERP systems

Experience within a commercial, technical or service-based industry

Our Benefits

Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day

Quarterly Life Leave – one paid day each quarter to recharge

Personal development and career opportunities

Employee discounts

Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support

Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann. Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteil der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus. Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.