Assistant Experience Centre Manager

Miele Australia Pty; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly Life Leave

Employee discounts

Wellbeing programs

Recognise achievements

Job summary

Miele Australia Pty is seeking an Assistant Experience Centre Manager in Melbourne to lead a passionate retail team and deliver premium customer experiences for our Experience Centre.

You will manage day-to-day operations, drive sales, and collaborate with culinary and partner teams to create engaging demonstrations and events in-store.

Qualifications

• Demonstrated retail leadership in a customer-focused environment.
• Ability to coach, motivate and develop high-performing teams.
• Strong commercial acumen with a track record of achieving targets.
• Excellent communication and relationship-building skills.
• Strong organisational skills with multiple priorities in a fast-paced setting.

Responsibilities

• Support the Experience Centre Manager in leading, coaching and developing a high-performing retail team.
• Drive sales performance by motivating the team to achieve financial, service and customer experience targets.
• Deliver an exceptional customer journey through consultative sales conversations and resolving inquiries.
• Oversee day-to-day operations, ensuring presentation, merchandising and operational excellence.
• Collaborate with the Culinary Team to deliver demonstrations and premium in-store experiences.
• Build relationships with local partners to drive referrals and business growth.
• Take ownership of centre operations, including rostering, stock management, reporting and continuous improvement.

Skills

Retail leadership

Coaching teams

Commercial acumen

Communication

Organisation

Prioritisation

Education

Business or retail qualification

Tools

Microsoft Office

Retail systems

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

Join Miele's Experience Centre and help create exceptional customer experiences that showcase the very best of our premium brand. As the Assistant Experience Centre Manager, you'll work alongside the Experience Centre Manager to lead a passionate team, drive commercial performance and ensure every customer enjoys a seamless and memorable journey. This is a hands-on leadership role where you'll inspire your team, support day-to-day operations and help bring Miele's premium products and services to life. If you're passionate about people leadership, consultative retail and delivering exceptional customer experiences, we'd love to hear from you.

Your Responsibilities

• Support the Experience Centre Manager in leading, coaching and developing a high-performing retail team


• Drive sales performance by motivating the team to achieve financial, service and customer experience targets


• Deliver an exceptional customer journey by leading consultative sales conversations and resolving customer enquiries with professionalism


• Oversee the day-to-day operations of the Experience Centre, ensuring the highest standards of presentation, merchandising and operational excellence


• Collaborate with the Culinary Team to deliver engaging demonstrations, customer events and premium in-store experiences


• Build strong relationships with local business partners, Miele Chartered Agents (MCAs) and internal stakeholders to drive customer referrals and business growth


• Take ownership of centre operations, including rostering, stock management, reporting and continuous improvement initiatives

What We Are Looking For

• Must-have Demonstrated retail leadership experience in a customer-focused environment


• Proven ability to coach, motivate and develop high-performing teams


• Strong commercial acumen with experience achieving sales and customer service targets


• Exceptional communication, relationship-building and problem-solving skills


• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment


• Nice-to-have Experience in premium retail, luxury goods, appliances, interiors or home furnishings


• Nice-to-have Experience leading consultative sales teams


• Nice-to-have Relevant business or retail qualification


• Nice-to-have Proficiency in Microsoft Office and retail systems

Our Benefits

• Quarterly Life Leave – one paid day each quarter to recharge


• Personal development and career opportunities


• Employee discounts


• Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support


• Experience meaningful recognition for both individual accomplishments and team successes

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.