Retail Store Assistant

Brotherhood of St Laurence; Richmond Shire; On-site; AUD 48,000 - 65,000; Part time

Benefits offered by this job

Salary packaging

Career development

Leave loading

Flexible working

EAP

Health insurance

Job summary

The Brotherhood of St Laurence in Richmond is seeking a friendly Retail Assistant to join our Social Enterprise team on a permanent part-time basis (22.8 hours per week). You will support all store operations, help with donations and merchandising, and ensure a welcoming customer experience.

The role emphasizes teamwork, strong communication, and a professional, customer-focused approach. We offer flexible work arrangements, salary packaging, and development opportunities in a supportive,

Qualifications

• Previous retail experience in recycled goods is preferred.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal and communication skills, with the ability to engage with customers and volunteers.
• Professional, customer-focused approach to delivering excellent service.

Responsibilities

• Support all retail operations as directed by the Store Manager, including sales, stock control, and merchandising.
• Assist with sorting donations in line with Social Enterprise retail standards.
• Provide professional, courteous, and timely customer service to ensure a high-quality reputation and meet customer needs.
• Maintain a clean, safe, and organised store environment, including back-of-house areas.

Skills

Retail experience

Teamwork

Interpersonal communication

Customer service

Job description

Retail Assistant

The Brotherhood of St. Laurence (BSL) is seeking an enthusiastic Retail Assistant to join our committed Social Enterprise team.

Location:Richmond

Job Type: Permanent Part-Time working 22.8 hours per week

Salary: $57,060.46 pro rata per annum, based on skills and experience plus 12% superannuation.

What we offer our employees

• Salary packaging options to improve your take home pay - up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role

This role supports all retail operations as directed by the Store Manager, while contributing to the generation of funds for BSL programs through recycling donations and engaging volunteers in a safe and welcoming environment.

• Support all retail operations as directed by the Store Manager, including sales, stock control, and merchandising.

• Assist with sorting donations in line with Social Enterprise retail standards.

• Provide professional, courteous, and timely customer service to ensure a high-quality reputation and meet customer needs.

• Maintain a clean, safe, and organised store environment, including back-of-house areas.

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision - an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for

We are looking for an enthusiastic and motivated individual who is passionate about supporting the mission of BSL and committed to delivering excellence in their role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Previous retail experience in recycled goods is preferred, but not essential.

• Ability to work effectively both independently and as part of a team to achieve objectives.

• Strong interpersonal and communication skills, with the ability to engage with volunteers, staff, and people from diverse backgrounds.

• Professional, customer-focused approach with a commitment to delivering excellent service.

Applications close: Tuesday, 29 September at 11:55pm

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.