Business Services Coordinator

Victorian Department of Families, Fairness & Housing; Seymour; On-site; AUD 60,000 - 75,000; Full time

Job summary

Victorian Department of Families, Fairness & Housing is seeking a Business Services Coordinator to provide advice and support across fleet operations, office security, ID/access cards, stationery, purchasing and accounts within the local office and surrounding area offices.

The role requires in-person presence at the office and regular travel to other sites across metropolitan and regional Victoria, under the supervision of the Business Services Supervisor and Team Leader.

Responsibilities

• Manage office processes and maintain corporate information systems, providing timely advice and follow-up actions.
• Support day-to-day operations across multiple office locations to ensure efficient service delivery.
• Deliver high-quality customer service to managers, staff, and the public.

Job description

THE ROLE

The Business Services Coordinator provides advice and support on a range of services including, but not limited to, day to day fleet operations, office security and maintenance, provision of ID and access cards, stationery, office purchasing and accounts, within a local office and surrounding area offices. Under direction from the Business Services Supervisor and Business Services Team Leader, this autonomous role will also provide support with more complex functions as part of the Business Services Unit. An integral part of the role is in-person presence at the above office location; however, the role requires the incumbent to regularly travel and attend other places of work across metropolitan and regional Victoria.

Accountabilities Include

• Effectively manage office processes, maintain corporate information systems and provide advice and assistance to local area staff delivering office-based services. Answer queries, provide timely advice and take follow up action as required.
• Support the day-to-day operations of the division by providing additional coverage across other office locations, when required, to ensure effective service delivery, meet community needs, and maintain the efficiency of regional operations.
• Operate as an effective team member and deliver quality, timely and effective customer service to managers and staff within the branch and to members of the public.