Business Process Analyst | QLD Govt

Hudson; City of Brisbane; On-site; AUD 103,000 - 139,000; Full time

Benefits offered by this job

Casual loading 25%

Job summary

Hudson is seeking an AO6 Business Process Analyst to provide expert recommendations on process improvements within the Frontline Learning and Operational Team. The initial contract runs until 31 December 2026 with a potential extension, offering Brisbane CBD work with two days remote per week.

You will analyse operational needs, map processes, and develop clear documentation while engaging with stakeholders to align improvements with government priorities and safety standards.

Qualifications

• Extensive experience in business analysis, including leading requirements gathering, process mapping, and documentation.
• Stakeholder engagement and negotiation experience.
• Advanced analytical and problem-solving skills, with data profiling, cleansing and transformation.
• Excellent written and verbal communication skills.
• Experience as a Business Analyst in a large complex Queensland Government environment (desirable).

Responsibilities

• Analyse operational needs and frontline staff requirements to identify the most effective business process improvements and translate these into clear and actionable business process documentation.
• Support staff and stakeholders in articulating their key operational challenges and service delivery needs, ensuring alignment with organisational priorities.
• Provide practical advice and recommendations to staff and management on process improvements, tools, and strategies to enhance service delivery and operational efficiency.
• Identify and recommend process improvement options that align with departmental and whole-of-Government policies, frameworks, and best practices.
• Use strong interpersonal and communication skills to build and maintain effective relationships with team members, frontline staff, and other stakeholders, fostering collaboration and shared understanding.
• Work collaboratively with colleagues to design, develop, and implement innovative communication and engagement strategies, ensuring all affected staff and stakeholders have a clear understanding of new processes and their impact on day-to-day work.
• Promote and support a positive workplace safety culture by ensuring that all Workplace Health and Safety policies and practices are integrated into daily operations and adhered to by all staff.

Skills

Business analysis

Stakeholder engagement

Data analysis

Communication

Government environment

Job description

• Initial contract until 31/12/2026 with possible extension paying approx. $88/hr
• Brisbane CBD Location with flexibility to WFH 2 days per week
• Analyse operational needs and frontline staff requirements to identify process improvements

• Initial contract until 31/12/2026 with possible extension paying approx. $88/hr
• Brisbane CBD Location with flexibility to WFH 2 days per week
• Analyse operational needs and frontline staff requirements to identify process improvements

Our client, a Queensland Government Department, are currently seeking an AO6 Business Process Analyst for an initial contract until 31/12/2026 with possible extension. The primary purpose of the position is to provide expert recommendations on business improvements within their Frontline Learning and Operational Team.

Roles and responsiblities:

• Analyse operational needs and frontline staff requirements to identify the most effective business process improvements and translate these into clear and actionable business process documentation.
• Support staff and stakeholders in articulating their key operational challenges and service delivery needs, ensuring alignment with organisational priorities.
• Provide practical advice and recommendations to staff and management on process improvements, tools, and strategies to enhance service delivery and operational efficiency.
• Identify and recommend process improvement options that align with departmental and whole-of-Government policies, frameworks, and best practices.
• Use strong interpersonal and communication skills to build and maintain effective relationships with team members, frontline staff, and other stakeholders, fostering collaboration and shared understanding.
• Work collaboratively with colleagues to design, develop, and implement innovative communication and engagement strategies, ensuring all affected staff and stakeholders have a clear understanding of new processes and their impact on day-to-day work.
• Promote and support a positive workplace safety culture by ensuring that all Workplace Health and Safety policies and practices are integrated into daily operations and adhered to by all staff.

The skills you will need include being able to:

• Extensive experience in business analysis, including leading requirements gathering, process mapping, and documentation of business requirements.
• Demonstrated expertise in stakeholder engagement, with the ability to influence and negotiate outcomes across diverse groups.
• Advanced analytical and problem-solving skills, with experience in data profiling, cleansing, and transformation.
• Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely.
• Candidates with experience as a Business Analyst within a large complex Queensland Government environment (desirable)

Your interest will be treated in the strictest of confidence.

Diversity, Equity & Inclusion at HudsonHudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

• Pay rate is inclusive of mandatory 25% casual loading for all Australian based contract and temporary roles only. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.