Business Process Analyst | QLD Govt

UpperGround by Hudson; City of Brisbane; Ibrido; AUD 103.000 - 139.000; Tempo pieno

Vantaggi offerti da questo lavoro

Casual loading included

Descrizione del lavoro

UpperGround by Hudson is seeking an AO6 Business Process Analyst in Brisbane on an initial contract until 31/12/2026. The role focuses on providing expert recommendations for frontline process improvements within the Frontline Learning and Operational Team, with a hybrid WFH option (2 days per week) and a 25% casual loading as part of the pay package.

The successful candidate will lead requirements gathering, process mapping and documentation, while engaging stakeholders to implement efficient,

Competenze

• Extensive experience in business analysis, leading requirements gathering, process mapping and documenting business requirements.
• Demonstrated stakeholder engagement to influence outcomes across diverse groups.
• Advanced analytical and problem-solving skills with data profiling, cleansing and transformation.
• Exceptional written and verbal communication skills to present complex information clearly.
• Experience as a Business Analyst in a large complex Queensland Government environment is desirable.

Mansioni

• Analyse operational needs and frontline staff requirements to identify the most effective business process improvements and translate these into clear and actionable documentation.
• Support staff and stakeholders in articulating operating challenges and service delivery needs with alignment to priorities.
• Provide practical advice on process improvements, tools and strategies to enhance service delivery and efficiency.
• Identify and recommend process improvement options aligned with departmental and whole-of-Government policies and frameworks.
• Use strong interpersonal skills to build relationships with team members and stakeholders to foster collaboration.

Conoscenze

Business analysis

Requirements gathering

Process mapping

Stakeholder engagement

Data profiling

Data cleansing

Data transformation

Clear communication

Government environment experience

Descrizione del lavoro

• Initial contract until 31/12/2026 with possible extension paying approx. $88/hr
• Brisbane CBD Location with flexibility to WFH 2 days per week
• Analyse operational needs and frontline staff requirements to identify process improvements

Our client, a Queensland Government Department, are currently seeking an AO6 Business Process Analyst for an initial contract until 31/12/2026 with possible extension. The primary purpose of the position is to provide expert recommendations on business improvements within their Frontline Learning and Operational Team.

Roles and responsiblities

• Analyse operational needs and frontline staff requirements to identify the most effective business process improvements and translate these into clear and actionable business process documentation.
• Support staff and stakeholders in articulating their key operational challenges and service delivery needs, ensuring alignment with organisational priorities.
• Provide practical advice and recommendations to staff and management on process improvements, tools, and strategies to enhance service delivery and operational efficiency.
• Identify and recommend process improvement options that align with departmental and whole-of-Government policies, frameworks, and best practices.
• Use strong interpersonal and communication skills to build and maintain effective relationships with team members, frontline staff, and other stakeholders, fostering collaboration and shared understanding.
• Work collaboratively with colleagues to design, develop, and implement innovative communication and engagement strategies, ensuring all affected staff and stakeholders have a clear understanding of new processes and their impact on day‑to‑day work.
• Promote and support a positive workplace safety culture by ensuring that all Workplace Health and Safety policies and practices are integrated into daily operations and adhered to by all staff.

The skills you will need include being able to:

• Extensive experience in business analysis, including leading requirements gathering, process mapping, and documentation of business requirements.
• Demonstrated expertise in stakeholder engagement, with the ability to influence and negotiate outcomes across diverse groups.
• Advanced analytical and problem‑solving skills, with experience in data profiling, cleansing, and transformation.
• Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely.
• Candidates with experience as a Business Analyst within a large complex Queensland Government environment (desirable)

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences - because when different voices come together, amazing things happen

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.