Business Process Analyst - Fixed Term 1 Year

Melbourne Water; City of Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

Melbourne Water is seeking a Business Process Analyst for a fixed-term 1-year assignment based in Docklands, VIC. You will partner with teams across the organisation to map end-to-end processes, identify performance gaps and design practical, sustainable processes aligned with business needs.

You will challenge existing ways of working, facilitate process improvement activities and help establish consistent process architecture and operating model practices, defining KPIs and implementation

Qualifications

• Experience in mapping current-state processes and designing future-state solutions.
• Ability to identify performance gaps and drive improvements across a large organisation.
• Proven capability to engage stakeholders and influence outcomes at senior levels.

Responsibilities

• Analyse and document existing processes, including workflows and business rules.
• Identify inefficiencies and bottlenecks through data analysis and stakeholder interviews.
• Challenge current ways of working and facilitate process improvement activities.
• Design and document new processes using process mapping software.
• Define KPIs and report progress to stakeholders.
• Prepare implementation plans to transition to the future state.

Skills

Business process analysis

Continuous improvement

Transformation

Stakeholder management

Data analysis

Education

Tertiary degree in a relevant field

Tools

Process mapping software

Job description

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

About the Role

In this 1 years fixed term role as the Business Process Analyst, you will partner with teams across the organisation to understand how work is performed, identify opportunities for improvement and help design practical, sustainable processes aligned with business needs. You will analyse and map end-to-end processes, uncover performance gaps and turn complex information into clear insights and recommendations.

Working collaboratively with stakeholders, you will challenge existing ways of working, facilitate process improvement activities and support the development of consistent process architecture and operating model practices.

• Analysing and documenting existing processes, including workflows, data flows, and business rules.
• Identifying inefficiencies, bottlenecks, and areas for improvement in current processes through data analysis and stakeholder interviews.
• Constructively challenge the status quo and inspire new thinking
• Designing and documenting new and improved processes using process mapping software.
• Identifying the gaps between current processes and desired future state and proposing solutions to bridge those gaps.
• Defining key performance indicators (KPIs) to measure the success of the implemented processes and regularly reporting on progress to stakeholders.
• Preparing implementation plans to transition to the future state
• Build influential working relationships with subject matter experts from across the organisation to support the achievement of improvements
• Taking care of own and colleagues Health and Safety through identification and reporting of hazards and active involvement in improvement initiatives.
• For more information, please refer to the attached Position Description

This is an opportunity to use your analytical thinking, curiosity and influencing skills to simplify how we work, strengthen organisational capability and deliver meaningful business outcomes

About you:

You will be a curious and analytical professional who enjoys understanding how organisations operate and identifying opportunities to improve performance, efficiency and customer outcomes. You will bring proven experience in business process analysis, continuous improvement or transformation environments, with the ability to map current-state processes, design future-state solutions and support successful implementation of change.

• Interpersonal skills and the ability to form robust and influential relationships
• Experience in the analysis and delivery of continuous improvement methodology and solution sets
• Experience gained from contributing to a business transformation or continuous improvement program
• Prior experience in identifying and implementing process automation opportunities would be highly regarded
• High level of analytical, research and problem-solving skills to provide value adding solutions and recommendations
• An understanding of the drivers and levers for delivering value with the ability to engage and influence outcomes at a senior level;
• Experience delivering outcomes in ambiguous and complex environments
• Experience in a role of significance within a business improvement program and a Tertiary degree in a relevant field required for this position.

At Melbourne Water, we care deeply about water and the life it sustains.

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, Neurodivergent Individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action‑orientated, outcomes-focused, and passionate about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit.

Business Process Analyst - Fixed Term 1 year Docklands VIC AU