People Hub Advisor

Melbourne Water; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Diversity & inclusion

Job summary

Melbourne Water is seeking a diligent People Hub Advisor to deliver high‑quality HR services across the employee lifecycle during a parental leave cover.

Reporting to the Manager, People Hub, you will provide first‑level advice on employment conditions, support Job Assessment and Position Management, manage employee records, and help streamline processes and data governance while delivering an excellent employee experience.

Qualifications

• Generalist experience across HR disciplines.
• Experience with HR systems; ServiceNow desirable.
• AusCheck clearance required.
• Tertiary HR qualification preferred.

Responsibilities

• Deliver operational HR services across the employee lifecycle.
• Provide first-level advice on employment conditions and the EBA.
• Support Job Assessment and Position Management activities.
• Triage People-related inquiries and provide timely advice.
• Contribute to process improvements and governance of data.
• Administer HR programs including EAP, learning, recognition.
• Build relationships with stakeholders to improve service delivery.
• Maintain accurate employee records and document control.

Skills

Generalist HR

Customer focused

Multitasking

Stakeholder management

Education

Tertiary HR qualification

Tools

ServiceNow

Job description

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

Who We Are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About The Role

Reporting to the Manager, People Hub, this fixed-term opportunity, covering a period of parental leave up until 15th February 2027, will see you join our People Hub team, delivering high-quality, customer-focused People services across the employee lifecycle.

You will provide operational support and first-level advice across a broad range of People and Culture matters, including onboarding, remuneration, leave, performance, employment conditions, transitions and offboarding. Acting as a key point of connection between leaders, employees, Centres of Expertise, you will build strong relationships and provide timely, practical and trusted support.

The role will also contribute to continuous improvement initiatives across the People Hub, helping to enhance our processes, systems and digital solutions while ensuring efficient administration, accurate data management and effective governance. Your contribution will be important in creating a seamless and positive employee experience across Melbourne Water.

Key Responsibilities:

In this role, you will:

• Deliver high-quality operational services across the employee lifecycle, including onboarding, leave, employee records and data management, performance, transitions and offboarding.
• Provide first-level advice and operational support across employment conditions, including the EBA, policies and procedures.
• Provide first-level advisory and operational support for Job Assessment and Position Management activities.
• Respond to and triage People-related enquiries, providing timely and customer-focused advice and escalating matters where appropriate.
• Contribute to continuous improvement initiatives across People Hub services, including policies, procedures, digital solutions, intranet and self-service information, electronic forms, process improvements, query tracking, reporting and analytics.
• Support the delivery and administration of People programs, including EAP, learning and development, reward and recognition, graduate rotations and work experience programs.
• Build and maintain strong relationships with internal and external stakeholders to understand People-related issues and identify opportunities to improve service delivery.
• Maintain accurate and up-to-date employee records, data and document control in accordance with relevant requirements.
• Provide general People Hub administration, including contracts, letters and document management.
• Act as a brand ambassador for People and Transformation, role modelling Melbourne Water's values and behaviours.

About You

• Diligent, focused and able to manage multiple competing priorities concurrently
• Curious mindset, eager to learn and identify improvement opportunities
• Customer centric and focused on achieving positive outcomes for stakeholders
• Generalist experience in a range of HR disciplines
• Ability to deal professionally and empathetically with confidential issues
• Committed team player with an enthusiastic and dynamic approach, demonstrating sound organisational abilities with a high level of flexibility
• Experience working with HR systems and case management systems (ServiceNow) (Desirable)
• Knowledge of workplace people policies and procedures and Water Enterprise Agreements (Desirable)
• A relevant tertiary qualification in Human Resource Management or related combination of education and relevant experience and expertise in a HR discipline (desired but not mandatory)
• Obtain AusCheck Clearance. (please see important information below*)

For more information, please review the attached position description:People Hub Advisor.pdf

Why Join Us

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, neurodivergent individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

*Important Information

The Security of Critical Infrastructure (SoCI) Act 2018 requires Melbourne Water, as an operator of critical infrastructure, to prepare a Critical Infrastructure Risk Management Program (CIRMP), which has been undertaken and managed by the Security and Emergency Management Team.

Melbourne Water are required to assess roles across Melbourne Water to determine what roles are critical under the Act. All employees working in a role deemed SOCI critical will require additional background checks via AusCheck. This role is deemed critical and the preferred applicant will be asked to undertake an AusCheck.

The AusCheck process is outlined clearly in this presentation provided by AusCheckCI Critical Worker: Getting Started Guide | Rise 360 (articulate.com).