Senior Business Analyst

Peoplebank; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Job summary

Peoplebank is seeking an experienced Senior Business Analyst to support digital health initiatives in Brisbane (QLD) or ACT. You will gather requirements, map processes, and drive improvements across platforms and vendors.

The role requires Agile delivery experience, strong stakeholder engagement, and the ability to simplify complex problems. Applicants must be Australian citizens and able to obtain Baseline Security Clearance.

Qualifications

• Demonstrated BA experience within Agile delivery environments.
• Strong requirements elicitation and process mapping skills.
• Experience conducting gap analysis and continuous improvement initiatives.
• Strong stakeholder engagement, workshop facilitation and communication skills.
• Ability to analyse complex business and technical problems and provide practical recommendations.

Responsibilities

• Lead business analysis across complex technology and digital initiatives.
• Elicit, analyse and document requirements (functional and non-functional).
• Facilitate workshops and stakeholder consultations to define needs and outcomes.
• Develop process maps, user stories, requirements docs and functional specs.
• Conduct gap analyses and business process redesign activities.
• Analyse system integration requirements and identify risks and opportunities for improvement.
• Drive continuous improvement and automation to boost efficiency and customer experience.
• Collaborate with stakeholders, technical teams, vendors and projects to deliver outcomes.
• Support solution design, implementation activities and change initiatives.

Skills

Agile delivery

Requirements elicitation

Process mapping

Stakeholder engagement

Workshop facilitation

System integration awareness

Tools

ServiceNow

Dynamics 365

Job description

Multiple Senior Business Analysts - Digital Health

Location: Brisbane, QLD or ACT

Security Requirement: Must be able to obtain and maintain a Baseline Security Clearance

We are seeking an experienced Business Analyst to support the ongoing enhancement of digital platforms, vendor onboarding processes, and system integrations within a complex and fast-paced technology environment. This role will see you working across multiple stakeholders, systems, and business processes to drive continuous improvement initiatives, streamline workflows, and support the delivery of key digital services. You will play a critical role in gathering requirements, analysing business needs, facilitating stakeholder engagement, and supporting the integration of enterprise platforms and digital solutions.

Key Responsibilities

• Lead business analysis activities across complex technology and digital initiatives.
• Elicit, analyse and document business, functional and non-functional requirements.
• Facilitate workshops and stakeholder consultations to define business needs and desired outcomes.
• Develop process maps, user stories, requirements documentation, business cases and functional specifications.
• Conduct gap analysis, process reviews and business process redesign activities.
• Analyse system integration requirements and identify risks, dependencies and opportunities for improvement.
• Drive continuous improvement and automation initiatives to enhance operational efficiency and customer experience.
• Collaborate with business stakeholders, technical teams, vendors and project teams to deliver successful outcomes.
• Support solution design, implementation activities and organisational change initiatives.

About You

You are a proactive and analytical Business Analyst who thrives in complex environments and enjoys solving business problems through collaboration, process improvement and technology-enabled solutions.

Essential Skills & Experience

• Demonstrated Business Analysis experience within Agile delivery environments.
• Strong requirements elicitation, documentation and process mapping skills.
• Experience conducting gap analysis, business process reviews and continuous improvement initiatives.
• Strong stakeholder engagement, workshop facilitation and communication skills.
• Ability to analyse complex business and technical problems and provide practical recommendations.
• Experience managing competing priorities and delivering outcomes in fast-paced environments.
• Strong written documentation and presentation skills.

Highly Desirable

• Experience within healthcare, digital health, government or regulated environments.
• Exposure to software onboarding, certification, assurance or conformance programs.
• Experience with ServiceNow, Dynamics 365 or similar enterprise platforms.
• Knowledge of system integrations, interoperability and API-driven environments.
• Experience supporting workflow automation and process optimisation initiatives.

Please note:

Applicants must be Australian Citizens and be able to obtain and maintain a Baseline Security Clearance.

If you're an experienced Business Analyst looking to make a tangible impact through innovative digital solutions and continuous improvement, we'd love to hear from you.

Peoplebank and Leaders IT

We are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know - we’re here to support you.