Business Operations Officer

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Professional Standards Authority in Sydney seeks a proactive Business Operations Officer to provide comprehensive administrative and operational support across the organisation. The role involves coordinating procurement, contracts and supplier performance, plus secretariat duties and diary management.

Success requires strong organisation, effective communication and a proactive mindset to improve business processes. Hybrid work is available with occasional in-office attendance.

Qualifications

• Strong organisational skills and ability to manage competing priorities.
• Experience providing executive, administrative or business support services in a complex environment.
• Knowledge of financial administration, procurement processes and contract management principles.
• Strong communication skills, including reporting and briefing materials.
• Experience maintaining records and information management systems.
• Proactive approach to identifying improvements and implementing efficient processes.

Responsibilities

• Provide high-quality administrative, operational and business support to enable delivery of priorities.
• Coordinate procurement, contracts and supplier performance for value-for-money outcomes.
• Provide secretariat and executive support, diary management, travel bookings and meeting coordination.
• Prepare reports, briefing materials and presentations to support planning and decision-making.
• Offer project and operational support, monitoring and reporting on activities and deliverables.

Skills

Organisational skills

Executive support

Administrative support

Business support

Financial administration

Procurement

Contract management

Communication skills

Records management

Process improvement

Job description

Business Operations Officer

Grade: Clerk Grade 5/6 ($102,936-$113,579 p.a. base salary + Superannuation)

Duration: Ongoing

Location: Sydney (111 Elizabeth Street) with hybrid/flexible work options with an expectation of 2-3 office attendance per week

We're looking for a proactive and organised Business Operations Officer to join the Authority. You'll work across a variety of business and operational activities, providing support that helps the Authority stay organised, meet its priorities and deliver results. The role will bring a lot of variety so no two days will be the same!

The Professional Standards Authority is the NSW-based regulatory support agency for the multi‑jurisdictional Professional Standards Councils. Together, the Councils lead the national system of professional standards regulation, and we collaborate with professional bodies and occupational associations to lift standards and safeguard consumers across Australia.

If you enjoy variety, collaboration and getting things done, you'll thrive in this role.

Key responsibilities include:

• Providing high‑quality administrative, operational and business support services to enable the efficient delivery of organisational priorities and achievement of business objectives.
• Coordinating procurement, contract administration and supplier performance activities to support compliant, value‑for‑money outcomes and effective resource utilisation.
• Providing a range of secretariat, executive and administrative support services, including proactive diary management, coordination of schedules, booking travel, business communications, event planning and support for committee and stakeholder meetings, and management of associated documentation, to support effective governance, service delivery, planning and decision‑making outcomes.
• Preparing and coordinating reports, correspondence, briefing materials, presentations and other business documentation to support organisational planning, reporting and decision‑making requirements.
• Providing project and operational support services, including monitoring and reporting on business activities and deliverables, to support the successful delivery of organisational objectives and outcomes.

About you:

• Strong organisational skills with the ability to manage competing priorities and deliver quality outcomes under pressure.
• Experience providing executive, administrative or business support services in a complex environment.
• Knowledge of financial administration, procurement processes and contract management principles.
• Strong communication skills, including experience preparing reports, briefing materials and correspondence and interacting with stakeholders verbally.
• Experience maintaining records and information management systems.
• A proactive approach to identifying improvements and implementing effective business processes.

Feel free to contact Celine De Sousa, Professional Standards Authority, for any role related queries.

Salary Grade 5/6: base salary starting at $102,936 base plus superannuation.

Closing Date: Friday, 30th October 2026 at 11:59pm.

Commitment to diversity: We encourage applications from people of all backgrounds and welcome requests for reasonable adjustments during the recruitment process to ensure you can best demonstrate your abilities.

Employment Type: Full‑time, Permanent.

Hybrid working arrangement with an expectation of 2-3 office attendance per week.