Business Improvement Analyst

Churches Of Christ; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid / flexible work arrangements

Free on-site parking

On-site cafe with staff discount

Salary packaging benefits

Job summary

Churches of Christ in Brisbane's Kenmore head office is seeking a Business Improvement Analyst. You will work with the Business Improvement Lead to drive continuous improvement across the Seniors Living portfolio and related initiatives.

You will map processes, analyse data, identify inefficiencies, and craft evidence-based recommendations. The role requires strong stakeholder engagement, communication, and facilitation abilities, with experience in Lean or Six Sigma and analytics tools.

Qualifications

• Tertiary qualifications in Business, Health Administration, Quality Improvement, Analytics, or a related discipline.
• Experience analysing business processes and identifying improvement opportunities.
• Strong data gathering, analysis and interpretation skills.
• Experience translating findings into practical recommendations and actionable outcomes.
• Demonstrated stakeholder engagement and relationship-building skills.
• Excellent communication, facilitation and presentation skills.
• Experience within aged care, community services, healthcare, home care, or similar service-delivery environment.
• Exposure to project delivery or business improvement initiatives.
• Knowledge of continuous improvement methodologies such as Lean or Six Sigma.
• Experience with reporting and analytics tools, including Advanced Excel and Power BI.

Responsibilities

• Mapping and analysing current business processes and service delivery workflows.
• Identifying inefficiencies, risks, and opportunities for improvement.
• Gathering and interpreting qualitative and quantitative data to support informed decision-making.
• Developing clear, evidence-based recommendations and improvement plans.
• Facilitating workshops, interviews, and stakeholder consultations.
• Supporting the design, implementation, and evaluation of improvement initiatives.
• Producing process documentation, reports, and improvement artefacts.
• Monitoring outcomes and identifying ongoing improvement opportunities.
• Helping foster a culture of continuous improvement across the organisation.

Skills

Analytical thinking

Communication

Stakeholder engagement

Problem solving

Education

Business/Health Administration/Analytics degree

Tools

Advanced Excel

Power BI

Job description

Business Improvement Analyst Kenmore QLD, Australia

Work in an inclusive, down to earth & welcoming culture. Onsite cafe, salary packaging + 5 weeks' annual leave. Based at our Kenmore Head Office - free onsite parking.

About you and your new opportunity

Working alongside the Business Improvement Lead, you will have the opportunity to contribute to a diverse range of initiatives, gaining exposure across the Seniors Living portfolio while helping embed a culture of continuous improvement and innovation.

What you’ll be doing

• Mapping and analysing current business processes and service delivery workflows
• Identifying inefficiencies, risks, and opportunities for improvement
• Gathering and interpreting qualitative and quantitative data to support informed decision-making
• Developing clear, evidence-based recommendations and improvement plans
• Facilitating workshops, interviews, and stakeholder consultations
• Supporting the design, implementation, and evaluation of improvement initiatives
• Producing process documentation, reports, and improvement artefacts
• Monitoring outcomes and identifying ongoing improvement opportunities
• Helping foster a culture of continuous improvement across the organisation

What you will bring to our team

You are a curious and analytical professional with a passion for continuous improvement. You enjoy understanding how services and processes operate, identifying opportunities for improvement, and turning information into practical recommendations. Strong communication and stakeholder engagement skills, coupled with a flexible approach to problem solving, will enable you to work effectively across a diverse range of teams and initiatives.

• Tertiary qualifications in Business, Health Administration, Quality Improvement, Analytics, or a related discipline
• Experience analysing business processes and identifying improvement opportunities
• Strong ability to gather, analyse, and interpret data and operational information
• Experience translating findings into practical recommendations and actionable outcomes
• Demonstrated stakeholder engagement and relationship-building skills
• Excellent communication, facilitation, and presentation skills
• Experience within aged care, community services, healthcare, home care, or a similar service-delivery environment
• Exposure to project delivery or business improvement initiatives
• Knowledge of continuous improvement methodologies such as Lean or Six Sigma
• Experience with reporting and analytics tools, including Advanced Excel and Power BI

Who we are – Churches of Christ

Churches of Christ is one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and, Housing Support for over 140 years. We are guided by our values of Integrity, Compassion, Excellence and Courage, and we welcome everyone, of all backgrounds and faiths, as we foster a diverse and inclusive community for our people.

Why Join Our Team

• Transformative leadership and a high performing team culture.
• Opportunities for career development, stretch assignments and progression.
• A growing not-for-profit organisation with purpose and community impact.
• Work in an inclusive, down to earth & welcoming culture.
• 5 weeks annual leaveHybrid / flexible working arrangements to support your work life balance.
• Free on-site parking + on-site café with staff discount (at the Kenmore head office).
• Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for every living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.

Type: Permanent Category: Retirement Living