Business Development Specialist

HungryPanda Ltd 熊猫外卖; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 in Sydney, Australia seeks a merchant partnerships professional. You will conduct market research to identify Chinese and Asian restaurants with order potential, independently negotiate with merchants, and support platform operations.

Regular merchant visits, training, and proactive merchant support are key parts of the role. You will work to understand merchant needs, propose practical solutions, and collaborate with marketing and delivery teams to drive merchant

Qualifications

• Customer service oriented; provide excellent service across channels.
• Clear and concise communication tailored to audience.
• Strong attention to detail in written communications.
• Ability to apply knowledge in a practical, commercial manner.
• At least 1 year of related experience preferred.

Responsibilities

• Conduct market research and analyze competitors to identify potential restaurant partners.
• Negotiate and coordinate with merchants; assist with training and platform operations.
• Regular merchant visits and timely layout/updates of merchant materials.
• Understand merchant needs and propose practical solutions.
• Address merchant issues and emergencies promptly.
• Collaborate with marketing and delivery teams to drive merchant transaction growth.
• Maintain healthy, stable partnerships and optimize merchant experience.
• Other duties as required by management.

Skills

Customer service

Communication

Attention to detail

Commerciality

Experience

Job description

【Candidates Must be able to speak Mandarin】

Key Responsibility

• Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
• Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
• Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
• Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
• Actively solve the problems and emergencies encountered by merchants in their daily operations.
• According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
• Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both parties
• Other duties and responsibilities as required by management.

Requirements

• Customer service focused: committed to providing exceptional customer service across all channels - written, phone, and face to face
• Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
• Commerciality: the ability to apply knowledge in a practical, commercial manner
• Preferred to have at least 1 year of related experience