Business Development Officer

East Coast Apprenticeships; Maroochydore; On-site; AUD 79,000 - 107,000; Full time

Benefits offered by this job

Uncapped KPI-based incentive scheme

Competitive salary package

Ten paid days off (PDOs) between Feb–N

2 PDOs during Dec/Jan shutdown

Supportive team environment

Job summary

East Coast Apprenticeships is seeking a motivated Business Development / Internal Sales professional to build Host Employer partnerships and drive apprenticeship opportunities on the Sunshine Coast.

Based in our Maroochydore office, you will prospect, convert warm leads and referrals, and manage an active sales pipeline to achieve business outcomes. This role is office-based with no hybrid or remote arrangements.

Qualifications

• Strong relationship-building and communication skills.
• Ability to prospect, qualify leads and close opportunities.
• Comfort working in an office-based, target-driven role.
• Self-motivated with a disciplined, team-oriented approach.

Responsibilities

• Develop Host Employer relationships through warm leads, campaigns and referrals.
• Generate new opportunities via outbound prospecting and cold calls.
• Manage CRM records and maintain a robust sales pipeline.
• Onboard and retain Host Employers to ensure ongoing engagement.
• Collaborate with Regional Managers to meet business objectives.

Skills

Relationship building

Prospecting

Outbound sales

CRM management

Job description

East Coast Apprenticeships – Maroochydore QLD

BUSINESS DEVELOPMENT / INTERNAL SALES (full time)

East Coast Apprenticeships- Maroochydore Office

$93,000 Base Salary + Super + Uncapped Performance Incentives

East Coast Apprenticeships (ECA) has been connecting apprentices, trainees and employers for over 35 years. As a Group Training Organisation, partner with employers across a diverse range of industries to create meaningful employment opportunities while supporting the development of the future workforce.

As ECA continues to grow, we are seeking a motivated and results-driven Internal Sales & Business Development Officer (BDO) to join our team on the Sunshine Coast and help expand ECA's Host Employer network.

About the Role

This is an exciting opportunity for an energetic sales professional who enjoys building relationships, generating new business and creating employment opportunities.

Based primarily in our Maroochydore office, you will be responsible for developing new Host Employer relationships through a combination of:

• Warm leads
• Marketing-generated enquiries
• Referrals and stakeholder networks
• Outbound prospecting and cold calling

Working closely with the Regional Manager and Field Officers, you will play an important role in generating apprenticeship and traineeship opportunities and supporting the continued growth of ECA's services.

This is a predominantly office-based role that requires a consistent onsite presence to support team collaboration, employer engagement activities and business outcomes. As such, the position is not suited to hybrid or ongoing remote working arrangements.

Key Responsibilities

1) Business Development & Employer Engagement

• Conduct high-volume outbound prospecting activities across phone, email and digital engagement channels.
• Engage and convert warm leads generated through referrals, marketing campaigns and stakeholder networks.
• Utilise existing employer databases and CRM information to identify new opportunities.
• Conduct cold-calling activities to generate new Host Employer relationships.
• Build and maintain a strong pipeline of qualified business opportunities.
• Promote ECA's apprenticeship and traineeship solutions to prospective employers.

2) New Business Growth

• Secure new Host Employer Agreements through proactive business development activities.
• Identify workforce needs and apprenticeship or traineeship opportunities.
• Generate new employment opportunities that contribute to apprentice and trainee commencements.
• Develop long-term relationships with employers that encourage repeat business and referrals.

3) Host Employer Onboarding & Retention

• Support newly acquired Host Employers through the onboarding and establishment phase.
• Maintain regular contact to ensure a positive employer experience.
• Identify and address potential risks to employer engagement.
• Encourage repeat placements and ongoing utilisation of ECA services.
• Support the transition of established Host Employers into ongoing account management processes.
• Work closely with Regional Managers, Field Officers and operational teams to achieve business objectives.
• Participate in employer visits and stakeholder meetings as required.
• Share market intelligence, industry trends and business development opportunities.
• Contribute to the continuous improvement of ECA's employer engagement strategies.

5) Compliance & Administration

• Maintain accurate CRM records and reporting.
• Ensure employer onboarding requirements are completed in accordance with ECA policies and procedures.
• Support compliance with WHS and organisational requirements.

What We're Looking For

• Build rapport quickly and develop strong business relationships.
• Confidently engage employers over the phone and in person.
• Balance warm lead conversion with proactive cold prospecting.
• Work independently while contributing positively within a team environment.
• Demonstrate persistence, professionalism and a strong customer focus.
• Manage competing priorities and maintain accurate records.
• Be passionate about creating employment opportunities and supporting workforce development.

Previous experience in business development, internal sales, recruitment, labour hire, group training, and vocational education will be highly regarded.

Key Performance Indicators

• High levels of employer engagement activity.
• Growth in Host Employer partnerships.
• New Host Employer Agreements secured.
• Apprenticeship and trainee opportunities generated.
• Host Employer retention and repeat business outcomes.
• CRM compliance and pipeline management.
• Contribution to regional and organisational growth objectives.

Why Join ECA?

• Competitive salary package
• Uncapped KPI-based incentive scheme
• Ten paid days off (PDOs) between February-November each year (1 PDO per month commencing after three months employment) and 2 PDOs during Dec/Jan shutdown), plus 1 PDO for your work anniversary
• Supportive team environment
• Opportunity to help shape a growing business development function