Business Development Manager - (Mid North Coast)

Coastline Bank; Port Macquarie; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Annual scholarships

Laptop and phone

Paid parental leave

Work-life balance

Community engagement

Volunteer leave

Staff benefits

EAP counselling

Job summary

Coastline Bank is seeking a Business Development Manager to join our team on the Mid North Coast. You will build trusted relationships with customers and the local community through outstanding member service and lending guidance.

In this role you will proactively provide lending solutions, conduct assessments and complete applications from interview through settlement, and help the branch achieve sales and service targets while developing a referral network and maintaining community connections.

Qualifications

• Minimum 2 years retail mortgage lending experience; small business lending experience is highly regarded.
• Knowledge of Privacy Codes and current legislative/regulatory provisions as they apply to lending.
• Strong attention to data integrity and compliance.
• Excellent customer service and interpersonal communication skills.
• Driven to achieve sales and service goals through community engagement.

Responsibilities

• Proactively provide lending solutions to customers and communities.
• Conduct lending assessments and complete applications from interview through settlement.
• Meet individual and team KPI targets for sales and service.
• Develop a referral network to grow the business organically.
• Maintain and develop relationships with local community groups through regular contact.

Skills

Retail lending

Mortgage lending

Small business lending

Customer service

Attention to detail

Community engagement

Job description

Business Development Manager - (Mid North Coast)

About us

For 60 years, Coastline Bank has been part of the Mid North Coast fabric, growing alongside the people, businesses, and communities we proudly serve. As a customer-owned, regionally based bank, everything we do is shaped by a simple belief: when our community thrives, we all do.

We see banking differently. It’s not just about transactions; it’s about trust, relationships and showing up when it matters most. That belief guides how we support our customers and nurture our team: with genuine care, a shared purpose, and a commitment to doing what’s right.

Grounded in community and driven by collaboration, Coastline Bank is a place where people care deeply about our customers, about each other, and about creating a stronger future for the region we call home.

About the role

We're seeking a Business Development Manager to join our team, located on the Mid North Coast (Macleay, Hastings or Manning Valleys).

As a Business Development Manager you will play a pivotal role in our retail branch network by building relationships with our customers and wider community through the delivery of exceptional member service and advice.

About the role

Your responsibilities:

• Proactively provide solutions to our customers to deliver appropriate lending products whilst meeting their needs and objectives
• Conduct lending assessments and complete applications from initial interview through to post settlement
• Achieve sales and service success by meetingindividual and team KPI's/targets
• Develop a referral network to grow the business organically
• Maintain and develop strong relationships with our local community groups through regular contact and communication

What you need to succeed

• Minimum 2 years retail mortgage lending experience. Small business lending experience highly regarded
• Knowledge of Privacy Codes and current Legislative and Regulatory provisions and how these apply to lending requirements
• Demonstrate a high level of attention to detail, including data integrity and compliance
• Passion for delivering outstanding customer service and excellent interpersonal communication skills
• Drive and self-motivation to achieve sales and service success through excellent customer service
• Understanding of the value of developing and maintaining involvement in our local community

What we offer

• Professional development and career opportunities, on the job coaching and annual study scholarships
• Attractive salary commensurate with experience
• Laptop and mobile phone support
• Paid parental leave
• Work-life balance in a dynamic hybrid role
• An organisation that truly values community engagement
• 3 days paid volunteering leave per annum to give back to local community
• Generous staff benefits including access to discounted health and general insurance
• Employee Assistance Program providing free counselling for yourself and immediate family

Our customers are from different backgrounds and all walks of life just like our team members. We embrace diversity and inclusivity and look forward to hearing what you can bring to our team.