Business Development Manager

Coastline Bank; Port Macquarie; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development

Hybrid role

Discounted health insurance

Parental leave

Volunteering leave

Employee assistance program

Job summary

Coastline Bank in Port Macquarie region is seeking a Business Development Manager to strengthen relationships within our retail branch network and the wider community through outstanding service and advice.

You will proactively provide lending solutions, conduct assessments from initial interview through post settlement, grow a referral network, and nurture ties with local groups to support community growth.

Qualifications

• Minimum 2 years retail mortgage lending experience.
• Small business lending experience highly regarded.
• Knowledge of Privacy Codes and current Legislative and Regulatory provisions in lending.
• High attention to detail, data integrity and compliance.
• Passion for outstanding customer service and communication.
• Commitment to involvement in the local community.

Responsibilities

• Proactively provide solutions to customers to deliver appropriate lending products.
• Conduct lending assessments and complete applications from interview through post settlement.
• Achieve sales and service success by meeting individual and team KPI's/targets.
• Develop a referral network to grow the business organically.
• Maintain and develop relationships with local community groups through regular contact.

Skills

Retail mortgage lending

Relationship building

Sales performance

Regulatory compliance

Interpersonal communication

Community engagement

Job description

For 60 years, Coastline Bank has been part of the Mid North Coast fabric, growing alongside the people, businesses, and communities we proudly serve. As a customer-owned, regionally based bank, everything we do is shaped by a simple belief: when our community thrives, we all do.

We see banking differently. It's not just about transactions; it's about trust, relationships and showing up when it matters most. That belief guides how we support our customers and nurture our team: with genuine care, a shared purpose, and a commitment to doing what's right.

Grounded in community and driven by collaboration, Coastline Bank is a place where people care deeply about our customers, about each other, and about creating a stronger future for the region we call home.

About the role

We are seeking a Business Development Manager to join our team, ideally located in the Taree or Port Macquarie area.

As a Business Development Manager, you will play a pivotal role in our retail branch network by building relationships with our customers and the wider community through exceptional service and advice.

Your responsibilities

• Proactively provide solutions to our customers to deliver appropriate lending products whilst meeting their needs and objectives
• Conduct lending assessments and complete applications from initial interview through to post settlement
• Achieve sales and service success by meeting individual and team KPI's/targets
• Develop a referral network to grow the business organically
• Maintain and develop strong relationships with our local community groups through regular contact and communication

What you need to succeed

• Minimum 2 years retail mortgage lending experience. Small business lending experience highly regarded
• Knowledge of Privacy Codes and current Legislative and Regulatory provisions and how these apply to lending requirements
• Demonstrate a high level of attention to detail, including data integrity and compliance
• Passion for delivering outstanding customer service and excellent interpersonal communication skills
• Drive and self-motivation to achieve sales and service success through excellent customer service
• Understanding of the value of developing and maintaining involvement in our local community

What we offer

• Professional development and career opportunities, with on the job coaching and annual scholarships available for higher learning
• An attractive salary commensurate with experience
• Laptop and mobile phone support
• Paid parental leave
• Work-life balance in a dynamic hybrid role with an organisation who values community engagement
• Generous staff benefits including access to discounted health and general insurance
• 3 days paid volunteering leave per annum to give back to your local community
• Employee Assistance Program providing free counselling sessions for yourself and immediate family members
• Our customers are from different backgrounds and all walks of life just like our team members. We embrace diversity and inclusivity and look forward to hearing what you can bring to our team.