Business Development Manager - Conference & Events

Crystalbrook Aurora; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook

$99 room rates and friends & family

Enhanced parental Leave

Sustainability initiatives

Internal mobility program

Online learning and career development

Collaborative culture

Regular recognition & engagement

Career opportunities in a dynamic, new

Job summary

Crystalbrook Aurora in Canberra seeks a highly organised Business Development Manager – Conference & Events to build commercial partnerships and drive revenue across conferences and events. You will open new opportunities, manage relationships and travel for industry engagements to position Crystalbrook Aurora as a premier destination.

You’ll work with Sales, Revenue, Marketing and operations to deliver sustainable growth and elevate guest experiences at every opportunity.

Qualifications

• Proven experience in business development, corporate sales, events or account management within hotels, tourism or hospitality.
• Strong commercial acumen with ability to identify, negotiate and convert opportunities.
• Proactive, self-motivated and capable of managing multiple priorities.
• Excellent relationship management and communication with customers, partners and leadership.

Responsibilities

• Identify, develop and convert new business opportunities for conferences and events.
• Establish Crystalbrook Aurora as a preferred destination through proactive outreach and site visits.
• Travel to events and trade shows; manage customer engagements on-site when required.
• Collaborate with Sales, Revenue, Marketing and hotel operations to deliver revenue growth.

Skills

Business development

Corporate sales

Events

Account management

Job description

Crystalbrook Collection is preparing to open the doors to Crystalbrook Aurora, our newest hotel in Canberra, and we're seeking a highly organised, proactive and passionate Business Development Manager – Conference & Events,who build strong commercial partnerships and drive revenue across the conferences and events markets. This is a rare opportunity to be part of a hotel opening and play an important role in building the sales foundations of Canberra’s newest five-star hotel.

Reporting to our Director of Sales, you will be responsible for identifying, developing and converting new business opportunities that strengthen market share and deliver sustainable revenue growth for the hotel.

Through proactive sales calls, face-to-face appointments, networking, client entertainment, site inspections and industry engagement, you will establish Crystalbrook Aurora as a preferred destination for conferences, group travel and memorable events.

You will be instrumental in managing our customer relationships to elevate experiences at every opportunity, thereby ensuring repeat business flows. Regular travel and representation at relevant Trade Shows will be part of your day to day, along with on site management of customer engagements.

Success will be achieved through proactive business development and by bringing customer insights to life within Crystalbrook Aurora. Performance will be measured through a defined schedule of KPIs and customer feedback.

About you:

You are an experienced and commercially driven sales professional who thrives on building relationships, identifying opportunities and converting connections into meaningful business outcomes.

Confident operating as a key point of contact for both customers and internal stakeholders, you bring a polished, responsive and solutions-focused approach to every interaction. You understand the importance of representing a premium brand with credibility and creating experiences that build trust, loyalty and repeat business.

You will bring:

• Proven experience in business development, corporate sales, events or account management within hotels, tourism or hospitality
• Strong commercial acumen and the ability to identify, negotiate and convert profitable revenue opportunities
• A proactive and self-motivated approach, with the confidence to develop new business and grow existing customer relationships
• Exceptional relationship management skills and the ability to engage effectively with customers, industry partners and senior leaders
• Strong organisational capability, with the ability to manage competing priorities, travel requirements, customer engagements and sales activity
• A collaborative mindset and the ability to work closely with Sales, Revenue, Marketing and hotel operations
• Excellent communication, presentation and negotiation skills
• A customer-obsessed approach with a genuine commitment to elevating experiences at every opportunity
• Experience within a luxury hotel or premium hospitality environment will be highly regarded

Of course, you are commercially curious, professionally confident and energised by the opportunity to establish new relationships, strengthen market presence and contribute to the success of an exciting new luxury hotel.

Why Crystalbrook?

Crystalbrook Collection is one of Australia's leading independent hospitality groups, known for distinctive hotels, restaurants and bars that deliver locally inspired experiences through responsible luxury.

We celebrate individuality, encourage fresh thinking and create environments where great people can do their best work.

The Benefits

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility.

We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

If you are ready for your next chapter, we’d love to hear from you.