Sales Coordinator

Crystalbrook Aurora; Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐?

$99 room rates

Enhanced parental Leave

Sustainability commitments

Internal mobility program

Online learning platforms

Collaborative culture

Career development pathways

Service recognition events

Job summary

Crystalbrook Aurora in Canberra is seeking a highly organised Sales Coordinator to support pre-opening activities and establish strong sales foundations for our five-star hotel.

You will coordinate client meetings, arrange travel, prepare quotations, manage inquiries and help create engaging templates and presentations to drive sales performance from day one.

Qualifications

• Relevant experience – Previous experience in hospitality, hotels, sales coordination or sales administration, with an understanding of the pace and expectations of a service-led environment.
• Naturally organised – Loves structure, detail and keeping multiple priorities moving without losing momentum.
• Commercially curious – Interested in sales performance, revenue opportunities and how great client relationships convert into results.
• Confident communicator – Warm, polished and engaging across phone, email and face-to-face interactions.
• Proactive by nature – Anticipates what is needed, takes ownership and enjoys making things happen.
• Collaborative – Builds strong relationships across Sales and hotel operations to deliver seamless outcomes.
• Customer Obsessed – Passionate about creating thoughtful, responsive and memorable client experiences.
• Courageous and adaptable – Comfortable with change, competing priorities and the energy of a pre-opening environment.
• Detail driven – Takes pride in accuracy across proposals, reporting, databases, event coordination and sales administration.
• Energetic and solutions focused – Brings positivity, stays calm under pressure and looks for ways forward when plans change.

Responsibilities

• Coordinate client meetings, site visits and pre-opening activities
• Schedule appointments, arrange travel and events for members of the team
• Establish a clear course of action to achieve work tasks in an organised manner
• Support the Sales team with uploading client information using modern IT platforms
• Prepare customer quotations and contracts as required
• Ensure our IT platforms are managed and maintained effectively
• Manage incoming general sales enquiries directing them to the relevant sales associates
• Prepare templates and presentations
• Assist with proposals and action documents as required to support the sales team
• Ensure compliance with Company policies and procedures

Skills

Energy and curiosity

Commercial instinct

Naturally organised

Commercially curious

Confident communicator

Proactive by nature

Collaborative

Customer Obsessed

Courageous and adaptable

Detail driven

Energetic and solutions focused

Job description

Crystalbrook Collection is preparing to open the doors to Crystalbrook Aurora, our newest hotel in Canberra, and we're seeking a highly organised, proactive and passionate Sales Coordinator who thrives on connection, collaboration and making things happen.

This is a rare opportunity to be part of a hotel opening and play an important role in building the sales foundations of Canberra’s newest five-star hotel.

This is far more than an administrative role. You will be part of creating something from the ground up — helping establish strong processes, nurture valuable relationships and ensure our Sales team is positioned to make an impact from opening day and well into the future.

If you are customer obsessed, collaborative and courageous, commercially curious and excited by the energy of a hotel opening, this is your opportunity to make your mark at Crystalbrook Aurora.

What you'll do:

• Coordinate client meetings, site visits and pre-opening activities
• Schedule appointments, arrange travel and events for members of the team
• Establish a clear course of action to achieve work tasks in an organised manner
• Support the Sales team with uploading client information using modern IT platforms
• Prepare customer quotations and contracts as required
• Ensure our IT platforms are managed and maintained effectively
• Manage incoming general sales enquiries directing them to the relevant sales associates
• Prepare templates and presentations
• Assist with proposals and action documents as required to support the sales team
• Ensure compliance with Company policies and procedures

About you:

We are looking for someone who brings energy, curiosity and commercial instinct to every opportunity. You will thrive in a fast-paced environment, enjoy connecting people and ideas, and take pride in creating memorable experiences while helping drive the success of Crystalbrook Aurora.

Relevant experience – Previous experience in hospitality, hotels, sales coordination or sales administration, with an understanding of the pace and expectations of a service-led environment.

Naturally organised – Loves structure, detail and keeping multiple priorities moving without losing momentum.

Commercially curious – Interested in sales performance, revenue opportunities and how great client relationships convert into results.

Confident communicator – Warm, polished and engaging across phone, email and face-to-face interactions.

Proactive by nature – Anticipates what is needed, takes ownership and enjoys making things happen.

Collaborative – Builds strong relationships across Sales and hotel operations to deliver seamless outcomes.

Customer Obsessed – Passionate about creating thoughtful, responsive and memorable client experiences.

Courageous and adaptable – Comfortable with change, competing priorities and the energy of a pre-opening environment.

Detail driven – Takes pride in accuracy across proposals, reporting, databases, event coordination and sales administration.

Energetic and solutions focused – Brings positivity, stays calm under pressure and looks for ways forward when plans change.

Why Crystalbrook?

Crystalbrook Collection is one of Australia's leading independent hospitality groups, known for distinctive hotels, restaurants and bars that deliver locally inspired experiences through responsible luxury.

We celebrate individuality, encourage fresh thinking and create environments where great people can do their best work.

The Benefits

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award‑winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility.

We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.