Business Development Manager - Canberra

Smoke Alarms Australia; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Inclusive culture

Job summary

Engage Squared in Melbourne is seeking an experienced Business Development Manager to drive growth across Australia and APAC. You will own the full sales cycle from prospecting to proposal development, negotiating contracts and building long-term client partnerships using Microsoft technology and Engage Squared services.

You are a proactive, commercially minded professional with 10+ years in B2B sales, healthcare/SaaS experience, and a proven track record of meeting sales targets.

Qualifications

• 10+ years in B2B sales, business development or enterprise software sales.
• Experience selling healthcare technology, SaaS or clinical software solutions.
• Strong communication and negotiation skills with stakeholder management.
• Proven ability to build and manage a sales pipeline and close deals.
• Knowledge of Microsoft technology applications in business problems is a plus.
• Willingness to travel for client meetings.

Responsibilities

• Manage and grow a portfolio of clients with cross-selling and upselling.
• Build and maintain relationships with key clients as a trusted advisor.
• Understand client needs and provide tailored solutions using Microsoft technology and Engage Squared services.
• Develop and execute account plans to achieve sales targets and drive satisfaction.
• Build a robust sales pipeline and manage the full sales cycle from prospecting to close.
• Articulate solutions and communicate value propositions effectively to clients.
• Collaborate with internal teams to ensure successful delivery of solutions and services.
• Stay informed on industry trends to offer innovative solutions.

Skills

Business development

Account management

Sales pipeline

Microsoft technology

Communication

Negotiation

Stakeholder management

Strategic thinking

CRM tools

Education

Bachelor's degree in business/marketing/IT

Tools

Salesforce

CRM systems

Microsoft Office

Job description

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Key Responsibilities of the role include;

Acquiring new clients
Owning, managing and responding to RFQ’s, RFI’s and RFP’s
Developing quotes and proposals in conjunction with the Black Box Solutions team
Managing selected key accounts
Establishing and maintaining client relationships across all levels of the organisation
Managing contract renewals for selected existing clients
Development and maintaining an active account plan for key clients
Running regular innovation and roadmap sessions with clients
Pitching solutions and services
Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
Selling value to avoid discounting
Achieving and maintaining Vendor certifications
Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience;

Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
Understanding of, and abides by, the principles and practices of strategic, value-based selling
Identifies client needs and translates these into sales opportunities for Black Box
Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
Excellent Communication skills – both written and oral
The ability to handle pressure and meet tight deadlines
Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment
6+ years’ experience with proven track records of exceeding quota and key performance metrics.
Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

This role is open to anyone located in Brisbane/Gold Coast/Sunshine Coast! We're in Melbourne, Bendigo, Sydney, Brisbane, Perth, Auckland, Wellington, Tokyo and Bali.

Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, Bupa, Governments at all levels across Australia, Origin Energy and more, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

The role: The Business Development Manager (Client Engagement Manager) will be responsible for managing and growing a portfolio of clients through cross-selling and upselling. The focus will be on building strong relationships with key clients and partnering with them to solve business problems and improve their operations by leveraging Microsoft technology and the range of services offered by Engage Squared. Must be dedicated to pursuing a career in sales and highly motivated to becoming a sales leader.

What you’ll do

• Manage and grow a portfolio of clients by identifying opportunities for cross-selling and upselling.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and partner.
• Understand clients' business needs and challenges, and provide tailored solutions using Microsoft technology and Engage Squared services.
• Develop and execute account plans to achieve sales targets and drive client satisfaction.
• Build a robust sales pipeline and manage the sales cycle from identification to deal closure.
• Articulate solutions effectively and communicate value propositions to clients.
• Collaborate with internal teams to ensure successful delivery of solutions and services.
• Stay up-to-date with industry trends and best practices to provide clients with innovative solutions.

What you’ll bring

• Proven experience in business development/account management, sales, or a related role.
• Strong understanding of Microsoft technology and its applications in solving business problems. (preferred)
• Excellent communication and interpersonal skills.
• Highly energetic and a go-getter with a hunter mentality.
• Ability to build and manage a sales pipeline and close deals.
• Strong problem-solving skills and the ability to think strategically.
• Ability to work independently and as part of a team.

Desired Attributes:

• Customer-focused with a commitment to delivering exceptional service.
• Results-oriented with a track record of achieving sales targets.
• Ability to thrive in a fast-paced and dynamic environment

What you’ll get

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment

We value inclusivity and diversity at Engage Squared. Please reach out if you don't have everything that we're asking for, but think you have the right skills and attitude to be great in this role!

We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know.

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data -making care more intelligent, efficient, and accessible. Whether it’s supporting clinicians, streamlining operations, or improving patient outcomes, we’re here to make a real difference in healthcare through digital innovation.

About the Role

We're looking for an experienced Business Development Manager to drive the growth of our LabFlow product suite across the APAC region.

This is a true new business role focused on identifying, developing and converting opportunities into long-term client partnerships. Working closely with product specialists and internal stakeholders, you'll own the entire sales cycle from prospecting and discovery through to proposal development, negotiation and contract execution.

If you're a commercially driven sales professional with a proven track record in healthcare technology, SaaS or clinical software sales, we'd love to hear from you.

Key responsibilities:

• Drive new business growth and achieve sales and revenue targets for the LabFlow product suite.
• Identify, prospect and engage target healthcare organisations across Australia and APAC.
• Build and manage a strong pipeline of qualified opportunities.
• Lead discovery conversations to understand customer needs and position tailored solutions.
• Develop and present compelling proposals and business cases.
• Negotiate commercial agreements and manage contract execution.
• Build trusted relationships with senior stakeholders and decision-makers.
• Maintain accurate CRM records, forecasting and pipeline reporting.
• Contribute market intelligence and customer insights to support product growth and positioning.

About You

You're a proactive and commercially minded business developer who enjoys opening doors, building relationships and closing deals. You thrive in a fast-paced environment and are motivated by achieving ambitious growth targets.

You’ll bring:

• 10+ years' experience in B2B sales, business development or enterprise software sales.
• Experience selling healthcare technology, SaaS, clinical software, healthcare data or life sciences solutions.
• Demonstrated success achieving and exceeding sales targets.
• Strong experience managing complex sales cycles from prospecting through to contract execution.
• Excellent stakeholder management, presentation and negotiation skills.
• A consultative, solutions-focused approach to customer engagement.
• Experience engaging with senior executives and key decision-makers.
• Strong commercial acumen and strategic thinking capabilities.
• Proficiency using CRM systems and Microsoft Office applications.
• Flexibility to travel as required for client meetings and industry events.

Success in this role does not require a brand‑name but an amazing presence, proactive skill set and relentless practise.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

We’re looking for evidence that you can create your own opportunities, handle rejection and build relationships that lead to business. You’ll be curious, commercially minded and comfortable listening closely before offering a solution.

Full Driving License and own vehicle
5+ years’ experience in sales, business development or account management.
Experience managing retail, wholesale and trade partnerships.
Proven success growing revenue and meeting sales targets.
Strong communication, planning, data analysis and CRM skills.
Melbourne-based, with flexibility for regular travel and after-hours events