Business Development Manager

Jobtailor; Northern Beaches Council; On-site; AUD 120,000 - 180,000; Full time

Job summary

Dematic Australia seeks a seasoned professional to lead solution sales across industrial automation and logistics. You will build long-term customer relationships, translate operations challenges into value-driven outcomes and drive growth in service, lifecycle and automation sales.

This role requires collaboration with service, engineering and design teams and offers a path to senior leadership within a global supply chain technology company.

Qualifications

• Proven experience in solution sales, business development or strategic account management within industrial, automation, logistics or technical environments.
• Ability to build trusted, long-term customer relationships and establish credibility with senior operational and executive stakeholders.
• Strong commercial acumen and ability to translate customer needs into practical commercial solutions.
• Outstanding communication, influencing and negotiation skills.
• Ability to collaborate effectively across service, engineering, operations and solution design teams.
• Strong understanding of financial outcomes and ability to manage priorities and deadlines effectively.
• Highly professional, proactive and customer-focused.
• Understanding of OH&S requirements.

Responsibilities

• Enhance Dematic’s brand in the marketplace by building customer relationships and managing key accounts.
• Develop new service business, including upgrades, changes and service agreements.
• Nurture warm leads for new AGV installations and identify opportunities across Dematic divisions.
• Understand customer operations, business objectives and future challenges to identify opportunities.
• Uncover Service Sales, Lifecycle Services, Automation Sales and operational requirements.
• Develop value-driven solutions for customers and Dematic.
• Drive Service Sales, Technical Sales and Automation Sales growth.
• Build and maintain a pipeline of opportunities and oversee customer opportunities from initial engagement through solution delivery and ongoing support.
• Partner with service, solution development, design and solutions teams to propose technical service, AGV and automation solutions.
• Oversee customer opportunities from initial engagement through solution delivery and ongoing support
• Identify additional sales opportunities throughout the customer lifecycle.

Skills

Solution Sales

Business Development

Account Management

Customer Needs Analysis

Financial Acumen

Communication Skills

Influencing Skills

Negotiation Skills

Proactive Approach

Resilience

Education

Degree in Engineering

Degree in Technical Discipline

Degree in Scientific Discipline

Job description

Enhance Dematic’s brand in the marketplace by building customer relationships
Manage key accounts
Develop new service business, including upgrades, changes and service agreements
Nurture warm leads for new AGV installations
Identify opportunities for other Dematic divisions
Maintain strategic customer relationships and strengthen Dematic’s position as a trusted long‑term partner
Understand customer operations, business objectives and future challenges to identify opportunities
Uncover Service Sales, Lifecycle Services, Automation Sales and operational requirements
Develop value‑driven solutions for customers and Dematic
Drive Service Sales, Technical Sales and Automation Sales growth
Build and maintain a pipeline of opportunities
Partner with service, solution development, design and solutions teams to propose technical service, AGV and automation solutions
Represent customer requirements, market trends and operational insights internally
Foster customer retention through strategic account planning and Lifecycle Services
Oversee customer opportunities from initial engagement through solution delivery and ongoing support
Identify additional sales opportunities throughout the customer lifecycle

Requirements

• Proven experience in solution sales, business development or strategic account management within industrial, automation, logistics or technical environments
• Demonstrated ability to build trusted, long‑term customer relationships and establish credibility with senior operational and executive stakeholders
• Strong commercial acumen
• Ability to identify emerging customer needs, understand operational challenges and translate these into practical commercial solutions
• Outstanding communication, influencing and negotiation skills
• Ability to collaborate effectively across service, engineering, operations and solution design teams
• Strong understanding of financial outcomes and ability to manage priorities and deadlines effectively
• Highly professional, proactive and customer‑focused
• Flexible, resourceful and resilient
• Degree qualified in an engineering, technical, scientific or related discipline
• Understanding of OH&S requirements

Core Competencies

Demonstrates expertise in solution sales and strategic account management within industrial and automation sectors, with a strong focus on building long‑term customer relationships and delivering value‑driven solutions. Proficient in collaborating across teams to drive service sales growth and manage customer opportunities throughout the lifecycle.

Highest‑signal resume keywords

• Solution Sales
• Strategic Account Management
• Customer Relationship Management
• Business Development
• Collaboration Across Teams

ATS Optimization Keywords

Hard Skills

• Solution Sales
• Business Development
• Account Management
• Customer Needs Analysis
• Financial Acumen

Soft Skills

• Communication Skills
• Influencing Skills
• Negotiation Skills
• Proactive Approach
• Resilience

Certifications & Qualifications

• Degree in Engineering
• Degree in Technical Discipline
• Degree in Scientific Discipline

Industry Keywords

• Industrial Automation
• Logistics
• Customer Lifecycle
• OH&S Requirements
• Technical Environments