Business Central Consultant Lead

Dynamo Recruitment; Sydney; Hybride; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Dynamo Recruitment is seeking an experienced Dynamics 365 Business Central Consultant with leadership experience to join a growing team in Sydney. The role is permanent and based in Inner West Sydney with hybrid work options.

You will supervise a cross‑functional team, lead business requirements gathering, and provide hands‑on D365 BC and Power Platform support across the Commercial domain.

Qualifications

• Bachelor’s degree in computer science, finance, business administration or related field.
• 3–5 years deep functional knowledge of D365 BC modules and their dependencies.
• BC customization and API integration experience.
• Industry experience in B2B, warehousing, supply chain and finance domains.
• Strong communication and ability to translate business requirements into solutions; cross‑functional collaboration.

Responsabilités

• Supervise, allocate work, and mentor a cross‑functional team for maintenance, improvement and support of Commercial applications.
• Lead hands‑on applications support for the Commercial business; resolve incidents and manage SLA commitments.
• Be the expert in Microsoft Dynamics 365 and Power Platform across Commercials.
• Lead gathering, analysis and documentation of business requirements; align with strategic objectives.
• Provide hands‑on support for D365 applications including BC and platform extensions.
• Collaborate with technical teams and external vendors to resolve incidents and action service requests.
• Develop and maintain documentation: knowledge base articles, functional design docs, process flows, test cases, user guides.

Connaissances

D365 BC modules

D365 Business Central implementations

BC customization

API integration

B2B domain experience

Warehousing

Supply chain

Finance domain knowledge

Communication skills

Requirements translation

Cross-functional teamwork

Verbal communication

Written communication

Documentation & process mapping

ServiceNow

Azure DevOps

MS Teams

MS Office

Power BI

Power Automate

Agile/Scrum

D365 BC certifications

Formation

Bachelor’s degree in CS/Finance/Business Admin

Outils

ServiceNow

Azure DevOps

MS Teams

MS Office

Power BI

Power Automate

Description du poste

My client, a reputableAustralian Household name,is seeking the an experienced D365 BC Consultant with leadership experience to join their growing team.

This is a permanent role based Inner West Sydney and would be open to hybrid work.

Qualification

• Bachelor’s degree in computer science, finance, business administration or related field.

My client, a reputableAustralian Household name,is seeking the an experienced D365 BC Consultant with leadership experience to join their growing team.

This is a permanent role based Inner West Sydney and would be open to hybrid work.

Responsibility

• Supervise, allocate work, and mentor a cross functional team in the maintenance, improvement and support of Commercial application systems. Lead best practices to guarantee the reliability and scalability of the platform and processes.
• Lead and provide hands‑on applications support for the Commercial business, perform investigation and issue replication to resolve incidents. Allocate and review open tickets to be resolved within SLA by the functional team.
• Be the Expert in Microsoft Dynamics 365 and Power Platforms championing the platform across Commercials.
• Lead the gathering, analysis and documentation of business requirements, ensuring alignment with strategic Commercial business objectives. Work closely with the technical teams to bring the solutions to life.
• Lead and provide hands‑on applications support for the Commercial business, perform investigation and issue replication to resolve incidents. Allocate and review open tickets to be resolved within SLA by the functional team.
• Be the Expert in Microsoft Dynamics 365 and Power Platforms championing the platform across Commercials.
• Lead the gathering, analysis and documentation of business requirements, ensuring alignment with strategic Commercial business objectives. Work closely with the technical teams to bring the solutions to life.
• Be the expert for the Dynamics 365 Platform for the Organisation.
• Facilitate and conduct user training, workshops and ongoing knowledge support to promote system adoption and maximise efficiencies.
• Support change management activities including go‑live planning, risk mitigation, and post deployment support
• Be the hands‑on support lead for the D365 applications including Business Central and Customer Engagement including other platform extensions and integration applications.
• Collaborate with the technical team, other teams and external vendors to resolve incidents and action service requests.
• Escalate issues to the relevant parties as required.
• Develop and maintain comprehensive documentation such as knowledge base articles, functional design documents, process flows, test cases, and user guides.
• Take the lead in working with the commercial business stakeholders to gather, analyse and document business requirements that align with the business objectives.
• Develop functional specifications and work with the technical analysts and developers for the solution delivery.
• Setup a schedule and monitor the proactive review of all module configuration.
• Configure core modules such as Finance, Supply Chain, Inventory, Sales, Purchasing, Logistic, and Manufacturing based on business needs and industry best practices.
• Provide regular reporting to the Commercial Applications Delivery Manager for all support statuses and plans to resolve.

Knowledge/ Skills

• 3-5 years deep functional knowledge ofD365 BC modules and their dependencies.
• Experience in implementing D365 Business Central either individually or as part of a team.
• BC customisation, API intergration experience
• Industry experience:B2B, warehousing, supply chain and finance domains are highly desirable.
• Strong communication skills across different vendors and 3rd parties.
• Strong experience in translating business requirements into actionable solutions.
• Demonstrated ability to work effectively with cross‑functional teams, including finance, operations, supply chain, and IT.
• Excellent verbal and written communication skills, capable of engaging both technical and non‑technical audiences.
• High proficiency in creating functional documentation and process mapping.
• Experience in using ServiceNow, Azure DevOps, Microsoft Teams and MS Office Applications.
• Relevant D365 Business Central, Functional Analysis certifications are advantageous.
• Familiarity with Power Platform (Power BI, Power Automate) is a plus.
• Familiarity with Agile/Scrum methodologies and iterative project delivery.