Business Banking Manager - Penrith

NAB; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

NAB in Penrith, NSW is seeking a Business Banking Manager to lead customer relationships and drive growth in commercial lending. The role focuses on educating customers about viable business options, assessing risk and value, and preparing lending proposals for approval.

You will collaborate with partners to identify referrals, ensure client satisfaction, and maintain compliance while delivering NAB’s customer-centric service.

Qualifications

• Experience in lending and ability to read and interpret customer financials.
• Strong relationship-building skills and a client-focused mindset.
• Excellent communication and collaboration with team and partners.

Responsibilities

• Educate customers about business options and growth opportunities.
• Assess the economic value and risk of new business proposals.
• Identify referral opportunities and develop lending proposals.
• Prepare and submit customer lending proposals.
• Ensure customers are supported and feel valued.
• Manage day-to-day compliance requirements.

Skills

Customer service

Communication

Business lending

Relationship building

Problem solving

Tools

CRM software

Job description

• Utilise your passion for making an impact on our diverse and complex customers.
• Join a high performing team with opportunity for coaching and development.
• Permanent opportunity based in Penrith, NSW.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Business Banking Manager, you will join the Business Banking team in Penrith, as we strengthen our focus on customer obsession and winning together.

You’ll make an impact each day by:

• Educate customers about their business options, providing sound advice on growth opportunities and risk.
• Assess the economic value and risk potential of new business.
• Identify new referral opportunities.
• Prepare and submit customer lending proposals.
• Ensure our customers feel supported and valued.
• Manage day to day compliance requirements.

You’ll bring to this role:

• A hunger to find new opportunities with the goal of building long lasting relationships.
• A genuine passion for customer service.
• Excellent communication skills.
• A curiosity to drive efficiencies and effectiveness across the team, business partners and overall value chain by modelling NAB’s values and behaviours.
• Experience in lending and sound ability to read and interpret all aspects of customer financials.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.