Business Analyst x 2 | NSW Government

Charter Diligence; Sydney; Hybrid; AUD 192,000 - 234,000; Full time

Job summary

Charter Diligence is seeking two experienced Business Analysts to support NSW infrastructure programs. You will map current processes, run workshops, perform gap and root-cause analyses, and translate findings into actionable recommendations for senior stakeholders.

The roles are based in Parramatta with hybrid work (3 days in office, 2 days WFH). Start ASAP, contract until 29 January 2027, with potential extension. Police checks and references required.

Qualifications

• 5-7+ years of Business Analyst or Senior Business Analyst experience.
• Strong experience in process analysis, gap analysis and process improvement.
• Proven current-state and future-state process mapping capability.
• Experience across complex project or operational delivery environments.
• Strong workshop facilitation, discovery and requirements elicitation skills.
• Demonstrated stakeholder management experience, including senior stakeholders.
• Experience reviewing contractual obligations, commercial interfaces or delivery models.
• Permanent residency, Australian citizenship or valid long-term Australian work visa with unrestricted working rights.

Responsibilities

• Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities.
• Gather qualitative and quantitative information from stakeholders, documentation and operational data.
• Lead discovery sessions, workshops and stakeholder interviews.
• Map current-state and future-state processes, workflows and stakeholder interfaces.
• Perform gap analysis and root cause analysis across complex delivery environments.
• Define and document business requirements, process requirements and improvement opportunities.
• Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues.
• Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders.
• Translate complex analysis into practical, evidence-based recommendations.
• Develop process maps, requirements documentation, reports and decision-support materials.
• Work closely with project teams, operational stakeholders, subject matter experts and delivery partners.
• Facilitate agreement on proposed process improvements and future ways of working.
• Support solution evaluation, implementation planning and business readiness activities.
• Track actions, risks, dependencies and agreed outcomes arising from analysis.
• Prepare concise executive reports, presentations and recommendations for senior stakeholders.

Skills

Stakeholder management

Workshop facilitation

Process mapping

Requirements elicitation

Root cause analysis

Data gathering

Executive report writing

Education

IIBA certification

Relevant tertiary qualifications in business analysis

Tools

BPMN

Lean

Six Sigma

Job description

Our Client

Our client is a major NSW Government-owned utility responsible for essential infrastructure and services across Greater Sydney.

The organisation is undertaking a significant long-term infrastructure investment program spanning major asset upgrades, network renewal, growth infrastructure and operational improvement.

This is an opportunity to work within a large, complex delivery environment where your analysis will help improve how major infrastructure programs, delivery partners and operational processes work together.

About The Role

We are seeking two experienced Business Analysts to support project and operational improvement initiatives within a major infrastructure delivery environment.

You will investigate how current processes, contractual arrangements, stakeholder interfaces and delivery models operate in practice.

The focus is on getting into the detail, identifying what is slowing delivery down and turning complex findings into practical recommendations for senior stakeholders.

This role will suit a hands-on Business Analyst who is confident facilitating workshops, mapping processes, conducting gap and root cause analysis and working across complex stakeholder groups.

• Position: Business Analyst x 2
• Rate: $800-$900 per day + super
• Location: Parramatta and other Sydney sites as required
• Working Arrangement: 3 days office | 2 days WFH
• Start: ASAP, subject to checks
• Contract: Until 29 January 2027
• Extension: Possible
• Hours: 40 hours per week
• Checks: Police check and 2 references

Key Responsibilities

• Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities
• Gather qualitative and quantitative information from stakeholders, documentation and operational data
• Lead discovery sessions, workshops and stakeholder interviews
• Map current-state and future-state processes, workflows and stakeholder interfaces
• Perform gap analysis and root cause analysis across complex delivery environments
• Define and document business requirements, process requirements and improvement opportunities
• Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues
• Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders
• Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity
• Translate complex analysis into practical, evidence-based recommendations
• Develop process maps, requirements documentation, reports and decision-support materials
• Work closely with project teams, operational stakeholders, subject matter experts and delivery partners
• Facilitate agreement on proposed process improvements and future ways of working
• Support solution evaluation, implementation planning and business readiness activities
• Track actions, risks, dependencies and agreed outcomes arising from analysis
• Prepare concise executive reports, presentations and recommendations for senior stakeholders

About You

You are an experienced Business Analyst who can quickly understand complex operating environments and confidently engage stakeholders from frontline teams through to senior leadership.

You Will Ideally Bring

• 5-7+ years of Business Analyst or Senior Business Analyst experience
• Strong experience in process analysis, gap analysis and process improvement
• Proven current-state and future-state process mapping capability
• Experience working across complex project or operational delivery environments
• Strong workshop facilitation, discovery and requirements elicitation skills
• Demonstrated stakeholder management experience, including senior stakeholders
• Strong analytical, problem-solving and root cause analysis capabilityExperience identifying process duplication, bottlenecks, governance issues and unclear accountabilities
• Ability to convert complex information into clear recommendations and actions
• Strong executive report writing and presentation skills
• Experience reviewing contractual obligations, commercial interfaces or delivery models
• Confidence working autonomously across multiple stakeholder groups
• Experience within utilities, construction, infrastructure or major capital projects will be highly regarded
• Exposure to alliance contracting, NEC contracts or major infrastructure delivery models will be highly regarded
• BPMN, Lean, Six Sigma or similar process improvement knowledge will be advantageous
• Relevant tertiary qualifications or business analysis certification such as IIBA will be advantageous
• Permanent residency, Australian citizenship or a valid long-term Australian work visa with unrestricted working rights
• Ability to complete required police and reference checks
• As a mandatory requirement for this contract role, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.