Business Analyst

Charter Diligence Consulting and Recruitment; Sydney; Hybrid; AUD 100,000 - 166,000; Part time

Benefits offered by this job

Early cash advances on timesheets

Job summary

Charter Diligence Consulting and Recruitment in Sydney, NSW, invites applications for two experienced Business Analysts to support major infrastructure delivery projects. You will investigate current processes, stakeholder interfaces, and delivery models, translating findings into practical recommendations for senior stakeholders.

The roles require hands-on BA capabilities, workshop facilitation, gap/root-cause analysis and cross-stakeholder collaboration. Hybrid 3 days in office, 2 days WFH.

Qualifications

• 5-7+ years of Business Analyst or Senior Business Analyst experience.
• Strong experience in process analysis, gap analysis and process improvement.
• Proven current-state and future-state process mapping capability.
• Experience working across complex project or operational delivery environments.
• Strong workshop facilitation, discovery and requirements elicitation skills.
• Strong analytical, problem-solving and root cause analysis capability.

Responsibilities

• Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities.
• Gather qualitative and quantitative information from stakeholders, documentation and operational data.
• Lead discovery sessions, workshops and stakeholder interviews.
• Map current-state and future-state processes, workflows and stakeholder interfaces.
• Perform gap analysis and root cause analysis across complex delivery environments.
• Define and document business requirements, process requirements and improvement opportunities.
• Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues.
• Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders.
• Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity.
• Translate complex analysis into practical, evidence-based recommendations.
• Develop process maps, requirements documentation, reports and decision-support materials.
• Work closely with project teams, operational stakeholders, subject matter experts and delivery partners.
• Facilitate agreement on proposed process improvements and future ways of working.
• Support solution evaluation, implementation planning and business readiness activities.
• Track actions, risks, dependencies and agreed outcomes arising from analysis.
• Prepare concise executive reports, presentations and recommendations for senior stakeholders.

Skills

Business Analysis

Process Mapping

Workshop Facilitation

Stakeholder Engagement

Root Cause Analysis

Requirements Elicitation

Executive Reporting

Problem Solving

Education

Bachelor's degree or relevant qualification

IIBA certification advantageous

Tools

BPMN

Lean

Six Sigma

Job description

Charter Diligence Consulting and Recruitment – Sydney NSW

Charter Diligence Consulting and Recruitment

Business/Systems Analysts (Information & Communication Technology)

Contract/Temp

800 to 900 per day + super?Govt Contract

Workshop Facilitation

Project Delivery

Business Requirements

Our Client

Our client is a major NSW Government-owned utility responsible for essential infrastructure and services across Greater Sydney.

The organisation is undertaking a significant long-term infrastructure investment program spanning major asset upgrades, network renewal, growth infrastructure and operational improvement.

This is an opportunity to work within a large, complex delivery environment where your analysis will help improve how major infrastructure programs, delivery partners and operational processes work together.

Why Contract With Us

At Charter Diligence, we go beyond just placement to we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle to and we're here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor to chances are, they’re already benefiting from the support we provide.

About the Role

We are seeking two experienced Business Analysts to support project and operational improvement initiatives within a major infrastructure delivery environment.

You will investigate how current processes, contractual arrangements, stakeholder interfaces and delivery models operate in practice.

The focus is on getting into the detail, identifying what is slowing delivery down and turning complex findings into practical recommendations for senior stakeholders.

This role will suit a hands-on Business Analyst who is confident facilitating workshops, mapping processes, conducting gap and root cause analysis and working across complex stakeholder groups.

Position: Business Analyst x 2

Location: Parramatta and other Sydney sites as required

Working Arrangement: 3 days office | 2 days WFH

Start: ASAP, subject to checks

Contract: Until 29 January 2027

Extension: Possible

Hours: 40 hours per week

Checks: Police check and 2 references

Key Responsibilities

• Analyse current operational and project delivery processes to identify gaps, duplication, bottlenecks and improvement opportunities
• Gather qualitative and quantitative information from stakeholders, documentation and operational data
• Lead discovery sessions, workshops and stakeholder interviews
• Map current-state and future-state processes, workflows and stakeholder interfaces
• Perform gap analysis and root cause analysis across complex delivery environments
• Define and document business requirements, process requirements and improvement opportunities
• Review delivery models and contractual obligations to understand responsibilities, dependencies and performance issues
• Clarify roles, responsibilities, hand-offs and accountabilities across internal and external stakeholders
• Assess governance arrangements and identify areas of unnecessary complexity or role ambiguity
• Translate complex analysis into practical, evidence-based recommendations
• Develop process maps, requirements documentation, reports and decision-support materials
• Work closely with project teams, operational stakeholders, subject matter experts and delivery partners
• Facilitate agreement on proposed process improvements and future ways of working
• Support solution evaluation, implementation planning and business readiness activities
• Track actions, risks, dependencies and agreed outcomes arising from analysis
• Prepare concise executive reports, presentations and recommendations for senior stakeholders

About You

You are an experienced Business Analyst who can quickly understand complex operating environments and confidently engage stakeholders from frontline teams through to senior leadership.

You will ideally bring:

• 5-7+ years of Business Analyst or Senior Business Analyst experience
• Strong experience in process analysis, gap analysis and process improvement
• Proven current-state and future-state process mapping capability
• Experience working across complex project or operational delivery environments
• Strong workshop facilitation, discovery and requirements elicitation skills
• Strong analytical, problem-solving and root cause analysis capability
• Experience identifying process duplication, bottlenecks, governance issues and unclear accountabilities
• Ability to convert complex information into clear recommendations and actions
• Strong executive report writing and presentation skills
• Experience reviewing contractual obligations, commercial interfaces or delivery models
• Confidence working autonomously across multiple stakeholder groups
• Experience within utilities, construction, infrastructure or major capital projects will be highly regarded
• Exposure to alliance contracting, NEC contracts or major infrastructure delivery models will be highly regarded
• BPMN, Lean, Six Sigma or similar process improvement knowledge will be advantageous
• Relevant tertiary qualifications or business analysis certification such as IIBA will be advantageous

Permanent residency, Australian citizenship or a valid long-term Australian work visa with unrestricted working rights

Ability to complete required police and reference checks

As a mandatory requirement for this contract role, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Charter Diligence is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.