Business Analyst

Department: Service Assurance; Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Competitive pay and conditions

Health & Wellbeing and Employee Assist

Job summary

Homes NSW is seeking a Business Analyst - Data & Reporting to turn complex data into actionable insights that support service delivery and improved customer outcomes. You will work within the SDAH to deliver reporting, analyse trends and partner with stakeholders to drive evidence-based decisions.

The role focuses on developing reports, dashboards and performance measures, with emphasis on data quality, governance and collaboration across teams. A proactive, analytical mindset is essential.

Qualifications

• Strong analytical and problem-solving skills.
• Advanced Excel with formulas, pivot tables, charts and data analysis tools.
• Experience analysing data and producing reports that support business improvement.
• Attention to detail and commitment to delivering accurate, reliable work.
• Excellent organisational skills and ability to manage competing priorities.
• Well-developed communication and stakeholder engagement skills.
• Collaborative and able to work independently and in a team.

Responsibilities

• Analyse, interpret and report on complex datasets to provide meaningful insights that support service delivery, performance improvement and customer outcomes.
• Develop reports, dashboards and performance measures that help leaders make informed decisions and monitor organisational performance.
• Support the design, implementation and ongoing improvement of reporting frameworks, governance processes and business practices.
• Identify trends, emerging issues and opportunities through data analysis and provide practical, evidence-based recommendations.
• Contribute to the development and maintenance of core datasets that support organisational reporting and analysis requirements.
• Work collaboratively with stakeholders to understand business needs and translate data into actionable insights.
• Provide technical support, advice and capability-building to improve data literacy and reporting capability across the organisation.
• Monitor data quality and contribute to initiatives that improve the accuracy, consistency and reliability of organisational information.

Skills

Analytical thinking

Advanced Excel

Data interpretation

Stakeholder engagement

Communication skills

Problem solving

Team collaboration

Tools

Tableau

FMS

EMITE

HOMES BO

EDW BO

Job description

$116,981 - $129,492 a year

Full time, Permanent

1d ago , from Department of Communities and Justice NSW

Business Analyst Service Delivery and Assurance HubHOMES NSW

Employment Type: Ongoing Full Time Opportunity – Clerk Grade 7/8

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Join Homes NSW and help drive better outcomes for communities across NSW through the power of data and insights.

As a Business Analyst - Data & Reporting, you'll play a key role in transforming complex data into meaningful information that supports evidence-based decision-making across one of Australia's largest social housing providers. Your work will help inform service delivery, improve customer outcomes and support strategic priorities across the organisation.

Working within the Service Delivery and Assurance Hub (SDAH), you'll partner with a diverse range of stakeholders to deliver reporting, analyse performance trends, identify opportunities for improvement and provide insights that influence both operational and strategic decision-making.

This is an exciting opportunity for a curious and analytical professional who enjoys solving problems, working with data and contributing to initiatives that make a genuine difference to people and communities.

What you’ll do

As a Business Analyst - Data & Reporting, you will:

• Analyse, interpret and report on complex datasets to provide meaningful insights that support service delivery, performance improvement and customer outcomes.
• Develop reports, dashboards and performance measures that help leaders make informed decisions and monitor organisational performance.
• Support the design, implementation and ongoing improvement of reporting frameworks, governance processes and business practices.
• Identify trends, emerging issues and opportunities through data analysis and provide practical, evidence-based recommendations.
• Contribute to the development and maintenance of core datasets that support organisational reporting and analysis requirements.
• Work collaboratively with stakeholders to understand business needs and translate data into actionable insights.
• Provide technical support, advice and capability-building to improve data literacy and reporting capability across the organisation.
• Monitor data quality and contribute to initiatives that improve the accuracy, consistency and reliability of organisational information.

Work as part of a supportive and collaborative team that values innovation, knowledge sharing and continuous improvement.

What we’re looking for

We're looking for someone who is passionate about data, enjoys solving complex problems and can communicate insights in a way that drives action.

You will bring:

• Strong analytical and problem-solving skills, with the ability to interpret complex information and provide evidence-based insights and recommendations.
• Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts and data analysis tools.
• Experience analysing data and producing reports that support business improvement and informed decision-making.
• Strong attention to detail and a commitment to delivering accurate, reliable and high-quality work.
• Excellent organisational skills, with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Well-developed communication and stakeholder engagement skills, with the ability to explain technical information to a variety of audiences.
• A collaborative approach and the ability to work effectively both independently and as part of a team.

Experience in the following will be highly regarded:

• Experience using data and reporting tools such as Tableau, FMS (Feedback Management System), EMITE or similar
• Knowledge of Homes NSW systems, data environments and housing processes
• Experience viewing, running and interpreting reports in HOMES Business Objects and/or EDW Business Objects with the ability to create and modify reports would be highly regarded
• Experience working with housing, access and demand, or tenancy related data and systems

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Ibro Fazlagic via *************@homes.nsw.gov.au or 0412 500 ***

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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www.facebook.com/CareersatDCJ/

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.