Business Analyst

NSW Department of Communities and Justice; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Training & development

Flexible work environment

Competitive pay and conditions

Employee assistance programs

Job summary

NSW Department of Communities and Justice (DCJ) seeks a Business Analyst – Data & Reporting for HOMES NSW. Based in Parramatta, you will transform complex data into meaningful insights to inform service delivery and strategic priorities, partnering with diverse stakeholders to deliver reporting and drive evidence-based decisions.

You’ll develop dashboards, performance measures and reporting frameworks, supporting continuous improvement across housing services through data-informed governance and

Qualifications

• Strong analytical and problem‑solving skills with the ability to interpret complex information and provide evidence‑based insights.
• Advanced Excel skills, including formulas, pivot tables, charts and data analysis tools.
• Experience analysing data and producing reports to support business improvement and decision‑making.
• Strong attention to detail and commitment to accurate, high‑quality work.
• Excellent organisational skills to manage competing priorities and deadlines.
• Well‑developed communication and stakeholder engagement skills to explain technical info to diverse audiences.
• Collaborative approach and ability to work independently and in a team.

Responsibilities

• Analyse, interpret and report on complex datasets to provide meaningful insights for service delivery and outcomes.
• Develop reports, dashboards and performance measures for leaders to monitor organisational performance.
• Support design and improvement of reporting frameworks, governance and business practices.
• Identify trends and opportunities through data analysis and provide evidence-based recommendations.
• Contribute to core datasets for reporting and analysis.
• Collaborate with stakeholders to translate data into actionable insights.
• Provide data literacy support and capability-building across the organisation.
• Monitor data quality and support initiatives to improve data accuracy and reliability.

Skills

Analytical skills

Excel skills

Data analysis & reporting

Attention to detail

Organisational skills

Stakeholder communication

Team collaboration

Tools

Tableau

FMS

EMITE

HOMES Business Objects

EDW Business Objects

Job description

Business Analyst Service Delivery and Assurance Hub HOMES NSW

Location: Parramatta

Employment Type: Ongoing Full Time Opportunity – Clerk Grade 7/8

Salary: $116,981 to $129,492, plus superannuation and annual leave loading

Your role

Join Homes NSW and help drive better outcomes for communities across NSW through the power of data and insights. As a Business Analyst – Data & Reporting, you'll play a key role in transforming complex data into meaningful information that supports evidence-based decision-making across one of Australia's largest social housing providers. Your work will help inform service delivery, improve customer outcomes and support strategic priorities across the organisation. Working within the Service Delivery and Assurance Hub (SDAH), you'll partner with a diverse range of stakeholders to deliver reporting, analyse performance trends, identify opportunities for improvement and provide insights that influence both operational and strategic decision-making. This is an exciting opportunity for a curious and analytical professional who enjoys solving problems, working with data and contributing to initiatives that make a genuine difference to people and communities.

What you’ll do

• Analyse, interpret and report on complex datasets to provide meaningful insights that support service delivery, performance improvement and customer outcomes.
• Develop reports, dashboards and performance measures that help leaders make informed decisions and monitor organisational performance.
• Support the design, implementation and ongoing improvement of reporting frameworks, governance processes and business practices.
• Identify trends, emerging issues and opportunities through data analysis and provide practical, evidence-based recommendations.
• Contribute to the development and maintenance of core datasets that support organisational reporting and analysis requirements.
• Work collaboratively with stakeholders to understand business needs and translate data into actionable insights.
• Provide technical support, advice and capability-building to improve data literacy and reporting capability across the organisation.
• Monitor data quality and contribute to initiatives that improve the accuracy, consistency and reliability of organisational information.
• Work as part of a supportive and collaborative team that values innovation, knowledge sharing and continuous improvement.

What we’re looking for

• Strong analytical and problem‑solving skills, with the ability to interpret complex information and provide evidence‑based insights and recommendations.
• Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts and data analysis tools.
• Experience analysing data and producing reports that support business improvement and informed decision‑making.
• Strong attention to detail and a commitment to delivering accurate, reliable and high‑quality work.
• Excellent organisational skills, with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Well‑developed communication and stakeholder engagement skills, with the ability to explain technical information to a variety of audiences.
• A collaborative approach and the ability to work effectively both independently and as part of a team.

Desirable experience

• Experience using data and reporting tools such as Tableau, FMS (Feedback Management System), EMITE or similar
• Knowledge of Homes NSW systems, data environments and housing processes
• Experience viewing, running and interpreting reports in HOMES Business Objects and/or EDW Business Objects with the ability to create and modify reports would be highly regarded
• Experience working with housing, access and demand, or tenancy related data and systems

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. Its work that really matters.

Are you ready to join us?

Applications close 11:59pm AEST November 15, 2026

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager, Ibro Fazlagic via [e-mail] or 0412 500 158

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen on 0419 448 753 or [e-mail]. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role.

We look forward to receiving your application.