Business Analyst - Digital

Energy Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Part time

Benefits offered by this job

Energy Australia employee discounts

Job summary

Energy Australia is seeking an experienced Business Analyst to support solution design and technical alignment for system integrations within our Customer Transformation Program, a strategic initiative focused on modernizing core customer platforms, digital channels, and streamlined business processes.

You will collaborate with architects, developers, testers and business stakeholders to ensure integration solutions meet business needs and technical standards, document data flows, facilitate

Qualifications

• Tertiary qualification in Business or Information Systems; CBAP/PMI-PBA certification valued.
• Extensive experience with digital channels and core customer platforms.
• Ability to translate complex business and system requirements into clear documentation for technical and non-technical stakeholders.
• Proven BA on system integrations (API, data flows, cloud environments).
• Experience in agile or hybrid delivery with strong facilitation and requirements management.

Responsibilities

• Lead analysis and documentation of requirements, user stories, and process flows for integrations.
• Collaborate with architects, developers, testers, and stakeholders to ensure solutions meet needs and standards.
• Map data flows between core platforms, identifying dependencies and gaps.
• Facilitate workshops and discovery sessions to validate designs and interface specs.
• Support testing by defining acceptance criteria and reviewing test cases.
• Ensure traceability between requirements, designs, and delivered outcomes within the program roadmap.

Skills

Requirements gathering

Stakeholder engagement

Documentation

System integrations

Agile delivery

Facilitation

Presentation to leadership

Education

Tertiary qualifications in Business/Information Systems

Certifications (CBAP, PMI-PBA)

Job description

The Opportunity - 24 Month fixed term contract:

We are seeking an experienced Business Analyst who will support solution design and technical alignment for system integrations within our Customer Transformation Program - a strategic initiative focused on modernizing core customer platforms, enhancing digital channels, and streamlining business processes ushering in a more modern way of working. Responsibilities included:

• Lead the analysis and documentation of business requirements, user stories, and process flows related to system integrations and data exchanges.
• Collaborate with cross-functional teams — including architects, developers, testers, and business stakeholders — to ensure integration solutions meet business needs and technical standards.
• Map and document data flows between core platforms, identifying dependencies, gaps, and opportunities for optimisation.
• Facilitate workshops and discovery sessions to gather requirements and validate integration designs and interface specifications.
• Support testing and validation of integrated systems by defining acceptance criteria, reviewing test cases, and assisting with defect triage.
• Provide clear traceability between business requirements, integration designs, and delivered outcomes, ensuring alignment with the broader Customer Transformation roadmap.

You will have most of the following experience:

• Tertiary qualifications in Business, Information Systems, or a related field; relevant certifications (e.g., CBAP, PMI-PBA) highly regarded.
• Deep experience with digital channels and core customer platforms.
• Demonstrated ability to translate complex business and system requirements into clear documentation for technical and non-technical stakeholders.
• Proven experience as a Business Analyst on system integrations (API, data flows, cloud environments etc.)
• Experience in agile and/or hybrid delivery environments, with strong facilitation and requirements management skills.
• Excellent communication and stakeholder engagement skills, with confidence in presenting to senior leadership and governance forums.
• Experience with major corporate transformations (desirable).
• Experience within utilities/energy industry (desirable).

Why Us?

EnergyAustralia is a place where all employees are genuinely valued, supported, and free to be themselves — because we believe that's when we're at our best.

We embrace diversity of background, experience, and perspective, and we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and those from the LGBTQ+ community.

Here’s what you can look forward to:

• Employee discounts on electricity and gas, plus savings on major brands and products
• Energise Program - flexible working that's team-centric, enabling teams to agree and succeed together
• Performance recognition and incentive programmes - tailored to different roles and teams to reward great work throughout the year
• Supportive leaders and a down-to-earth culture where you can be your authentic self