Business Analyst Practice Lead

Unitywater; Hervey Bay; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangements

Discounted private health insurance

Employee assistance programme

Learning and development programs

Job summary

Unitywater is seeking a Business Analyst Practice Lead to elevate our analysis capability across strategic initiatives in Southeast Queensland. You will personally lead discovery, analysis and solution definition while coaching the larger BA community to deliver value-driven outcomes.

Working in Unitywater's Transformation and Change Portfolio Delivery team, you will move from requirements gathering to strategic problem solving, partnering with stakeholders, and shaping future-state solutions

Qualifications

• Bachelor's degree or higher in information systems, business management, process design or related discipline.
• Tertiary-level Business Analysis qualifications together with advanced BPMN and process modelling expertise.
• Extensive experience leading business analysis activities across complex programmes and initiatives, including discovery, requirements engineering, process improvement, stakeholder engagement and business case definition.
• Demonstrated experience coaching and mentoring Business Analysts, building organisational capability across contemporary analysis techniques, benefits realisation, problem framing and value-driven delivery.
• Strong stakeholder engagement skills, including facilitating high-stakes workshops, navigating ambiguity and aligning diverse stakeholder groups around shared outcomes.
• Experience leading people through their professional development and wellbeing, while role-modeling excellence in the Business Analysis discipline across an organisation.

Responsibilities

• Defining and maturing Unitywater's business analysis practice, establishing consistent standards, tools and ways of working that move the team from foundational to leading.
• Actively coaching and mentoring the Business Analysis community, building capability in stakeholder engagement, workshop facilitation, requirements engineering, process modelling, benefits articulation and strategic problem solving.
• Leading the discovery and definition of complex digital, business and change initiatives, partnering with stakeholders to understand root causes, challenge assumptions and co-design future-state solutions.
• Championing a customer-focused and value-driven approach to analysis, ensuring initiatives are aligned to business outcomes, customer needs and strategic objectives.
• Collaborating with project teams, architects, delivery partners and stakeholders to ensure solutions are feasible, viable and desirable while balancing scope, value and delivery considerations.
• Fostering a collaborative, continuously improving team culture where curiosity is encouraged, innovation is embraced and analysts are empowered to become trusted advisors across the organisation.

Skills

Leadership

Coaching

Stakeholder engagement

Requirements engineering

Process modelling

Benefits realisation

Strategic problem solving

Education

Bachelor's degree in Information Systems

Tools

BPMN

Visio

Workshop facilitation

Job description

• Lead business analysis excellence across Unitywater's most strategic initiatives
• Hands-on coaching where your expertise elevates people, projects and outcomes
• Access flexible and hybrid work arrangements that support work-life balance

About the role:

Unitywater's Transformation and Change Portfolio Delivery team sits at the heart of how the organisation delivers on its strategic ambitions, and this role leads the charge on business analysis excellence within it. As Business Analyst Practice Lead, with deep domain expertise and a passion for helping others build theirs, you will be a hands‑on leader and coach in equal measure, personally leading discovery, analysis and solution definition activities while simultaneously uplifting the capability of Unitywater's broader Business Analysis community.

You will role model what great analysis looks like, moving beyond requirements gathering to strategic problem solving, value creation and solution design. Through coaching, mentoring and establishing consistent practices, you will help ensure Unitywater delivers the right solutions, for the right problems, resulting in meaningful outcomes for customers and the community across Southeast Queensland.

What you will be doing:

• Defining and maturing Unitywater's business analysis practice, establishing consistent standards, tools and ways of working that move the team from foundational to leading
• Actively coaching and mentoring the Business Analysis community, building capability in stakeholder engagement, workshop facilitation, requirements engineering, process modelling, benefits articulation and strategic problem solving
• Leading the discovery and definition of complex digital, business and change initiatives, partnering with stakeholders to understand root causes, challenge assumptions and co‑design future‑state solutions
• Championing a customer‑focused and value‑driven approach to analysis, ensuring initiatives are aligned to business outcomes, customer needs and strategic objectives
• Collaborating with project teams, architects, delivery partners and stakeholders to ensure solutions are feasible, viable and desirable while balancing scope, value and delivery considerations
• Fostering a collaborative, continuously improving team culture where curiosity is encouraged, innovation is embraced and analysts are empowered to become trusted advisors across the organisation

About you:

Our One Unitywater behaviours - Create the Future, Care Together and Own It - define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

What You Will Need (must Have)

• A bachelor's degree or higher in information systems, business management, process design or a related discipline, or equivalent professional experience delivering complex business and technology‑enabled transformation initiatives
• Tertiary‑level Business Analysis qualifications together with advanced BPMN and process modelling expertise
• Extensive experience leading business analysis activities across complex programmes and initiatives, including discovery, requirements engineering, process improvement, stakeholder engagement and business case definition
• Demonstrated experience coaching and mentoring Business Analysts, building organisational capability across contemporary analysis techniques, benefits realisation, problem framing and value‑driven delivery
• Strong stakeholder engagement skills, including facilitating high‑stakes workshops, navigating ambiguity and aligning diverse stakeholder groups around shared outcomes
• Experience leading people through their professional development and wellbeing, while role‑modeling excellence in the Business Analysis discipline across an organisation

What will set you apart (nice to have)

• Experience defining or uplifting enterprise business analysis frameworks, standards, practices and methodologies
• Experience applying adaptive and iterative delivery approaches within complex business environments
• Experience working with third‑party vendors to deliver value‑for‑money outcomes
• Exposure to the water industry or a similarly regulated utility environment
• Demonstrated systems thinking capability, understanding the interrelationships between organisational components to optimise business outcomes and delivery decisions

Working at Unitywater:

• Flexibility: We value flexibility and support work‑life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays. Tell us what this looks like for you!
• Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance programme, and access to retailer discounts and benefits.
• Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, and access to a dedicated learning programme and professional memberships.
• Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.

About us:

Unitywater operates in one of Australia's most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country. We think a pretty good job starts here.

We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.

If you're successful we will need to undergo a few checks. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre‑employment checks, including verification of criminal history, driver's licence and driving history, alcohol and other drug screening.

Applications close: Midnight Monday 31st August 2026

For further information please contact the Talent Acquisition team at [e-mail]

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist [e-mail]

Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.