CX Data Analyst: Flow Insights & Optimization

Sydney Water; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Development opportunities

Great benefits

Job summary

Sydney Water seeks a proactive Business Analyst to support Flow post go-live, delivering high-quality data analysis, reporting, and insights that optimise field operations. You will lead improvements in scheduling, resource allocation, and regulatory compliance while collaborating with Digital, vendors, and business teams.

The role focuses on monitoring performance, executing UAT and releases, and driving continuous improvement across the program.

Qualifications

• Minimum 5 years' experience in a Business Analyst role.
• Strong understanding of relational databases and advanced SQL skills.
• Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.
• Experience with IFS and SAP (IS-U and CRM) is highly desirable.
• Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.
• High attention to detail with the ability to work independently and meet deadlines.
• Excellent stakeholder engagement, communication, and relationship management skills.

Responsibilities

• Lead reporting, analysis, and continuous improvement initiatives for Flow.
• Monitor system performance, KPIs, and benefits realisation; address variances.
• Partner with stakeholders to enhance system performance and change initiatives.
• Manage system enhancements, configuration changes, UAT, releases, onboarding of contracts.
• Conduct data quality investigations and audit large datasets.
• Deliver compliance and operational reporting; analyse trends and exceptions.
• Use BI tools to extract, visualise, and present insights to stakeholders.
• Integrate data across systems to support decision making and business cases.
• Collaborate with Digital, vendors and business teams to meet regulatory requirements.

Skills

5+ years experience

Relational databases

SQL skills

Stakeholder engagement

Communication

Data analysis

Learning agility

Tools

SQL Developer

Oracle

Microsoft Access

Excel

Power BI

SAP Business Objects

Word

PowerPoint

IFS

SAP IS-U

CRM

Job description

Sydney Water seeks a proactive Business Analyst to support Flow post go-live, delivering high-quality data analysis, reporting, and insights that optimise field operations. You will lead improvements in scheduling, resource allocation, and regulatory compliance while collaborating with Digital, vendors, and business teams.

The role focuses on monitoring performance, executing UAT and releases, and driving continuous improvement across the program.