Business Analyst - Customer Experience

Sydney Water; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Development opportunities

Great benefits

Job summary

Sydney Water seeks a proactive Business Analyst to support Flow post go-live, delivering high-quality data analysis, reporting, and insights that optimise field operations. You will lead improvements in scheduling, resource allocation, and regulatory compliance while collaborating with Digital, vendors, and business teams.

The role focuses on monitoring performance, executing UAT and releases, and driving continuous improvement across the program.

Qualifications

• Minimum 5 years' experience in a Business Analyst role.
• Strong understanding of relational databases and advanced SQL skills.
• Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.
• Experience with IFS and SAP (IS-U and CRM) is highly desirable.
• Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.
• High attention to detail with the ability to work independently and meet deadlines.
• Excellent stakeholder engagement, communication, and relationship management skills.

Responsibilities

• Lead reporting, analysis, and continuous improvement initiatives for Flow.
• Monitor system performance, KPIs, and benefits realisation; address variances.
• Partner with stakeholders to enhance system performance and change initiatives.
• Manage system enhancements, configuration changes, UAT, releases, onboarding of contracts.
• Conduct data quality investigations and audit large datasets.
• Deliver compliance and operational reporting; analyse trends and exceptions.
• Use BI tools to extract, visualise, and present insights to stakeholders.
• Integrate data across systems to support decision making and business cases.
• Collaborate with Digital, vendors and business teams to meet regulatory requirements.

Skills

5+ years experience

Relational databases

SQL skills

Stakeholder engagement

Communication

Data analysis

Learning agility

Tools

SQL Developer

Oracle

Microsoft Access

Excel

Power BI

SAP Business Objects

Word

PowerPoint

IFS

SAP IS-U

CRM

Job description

Job Description

Transform field operations through data-driven insights and system improvements

Partner with key stakeholders to optimise performance and deliver business value

Permanent EA13 role with hybrid work, development opportunities, and great benefits

About the Role

We are seeking a proactive and analytical Business Analyst to support the post go‐live phase of Flow—our transformative initiative aimed at revolutionising field operations through smarter scheduling and resource allocation. This role is pivotal in delivering high‐quality data analysis, reporting, and insights that drive operational excellence and continuous improvement across our field operations.

As a Business Analyst, you will lead reporting, analysis, and continuous improvement initiatives for Flow, including:

Monitoring system performance, KPIs, and benefits realisation, identifying and addressing variances to optimise outcomes.

Partnering with business stakeholders to enhance system performance and support organisational change initiatives.

Managing system enhancements, configuration changes, UAT, releases, and onboarding of new contracts.

Conducting data quality investigations, auditing large datasets, and ensuring data integrity.

Delivering compliance and operational reporting, analysing trends, exceptions, and improvement opportunities.

Using business intelligence tools to extract, visualise, and present insights to stakeholders.

Integrating data across systems to support informed decision‐making, business cases, and process optimisation.

Collaborating with Digital, vendors, and business teams to implement improvements and meet regulatory requirements.

Communicating performance outcomes, risks, and recommendations through reports and stakeholder engagement.

About You

Minimum 5 years' experience in a Business Analyst role.

Strong understanding of relational databases and advanced SQL skills.

Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.

Ability to quickly learn and adapt to new systems and technologies.

Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.

High attention to detail with the ability to work independently and meet deadlines.

Excellent stakeholder engagement, communication, and relationship management skills.

Experience with IFS and SAP (IS-U and CRM) is highly desirable.

Closing Date: Wednesday 8 September midnight AEST. Please see the job profile for the role's full accountabilities.

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.