Business Analyst

Smartgroup; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Parental Leave

Return-to-Work Bonus

Volunteer days

Salary packaging

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup is seeking a Business Analyst to join the Finance team and shape solutions across Finance, People & Culture and Legal. You will analyse business needs, refine backlogs and deliver scalable, user‑focused solutions in an Agile environment.

You will partner with stakeholders to understand challenges, identify opportunities for improvement and support product and platform delivery with strong requirements gathering and collaboration across business teams.

Qualifications

• 4+ years' experience as a Business Analyst within an Agile delivery environment.
• Demonstrated experience supporting product or platform delivery and business process improvement initiatives.
• Strong stakeholder engagement, workshop facilitation and requirements gathering capabilities.
• Experience using Jira, Confluence, SharePoint, Miro or similar collaboration and work management tools.

Responsibilities

• Gather, analyse and document business requirements through workshops, interviews and user story mapping.
• Refine and manage product and squad backlogs, translating epics and features into actionable user stories and acceptance criteria.
• Analyse business processes and data to identify gaps, risks and opportunities for improvement.
• Facilitate collaboration between business and technical stakeholders to ensure a shared understanding of requirements and priorities.
• Support UX/UI activities, including wireframing and solution design for digital products and platforms.
• Drive process optimisation initiatives and contribute to the delivery of scalable, user-centric solutions.

Skills

Business Analysis

Agile delivery

Stakeholder engagement

Requirements gathering

Workshop facilitation

Education

Bachelor's degree in Computer Science, Business, Economics or related

Tools

Jira

Confluence

SharePoint

Miro

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Are you passionate about improving business processes and delivering meaningful outcomes through Agile delivery? We're looking for a Business Analyst to join our Finance team and play a key role in shaping solutions across Finance, People & Culture and Legal.

Working in the Corporate Squad within the PM Practice, you'll collaborate with stakeholders, product teams and squad members to analyse business needs, refine backlogs and deliver scalable, user-focused solutions that drive business value.

About the role

As a Business Analyst, you'll partner with stakeholders across the business to understand challenges, identify opportunities for improvement and support the delivery of products and platforms that enhance operational efficiency and user experience. You'll be part of a collaborative Agile environment where continuous improvement, stakeholder engagement and value delivery are at the centre of everything you do.

Key responsibilities:

• Gather, analyse and document business requirements through workshops, interviews and user story mapping.
• Refine and manage product and squad backlogs, translating epics and features into actionable user stories and acceptance criteria.
• Analyse business processes and data to identify gaps, risks and opportunities for improvement.
• Facilitate collaboration between business and technical stakeholders to ensure a shared understanding of requirements and priorities.
• Support UX/UI activities, including wireframing and solution design for digital products and platforms.
• Drive process optimisation initiatives and contribute to the delivery of scalable, user-centric solutions.

You’ll bring:

• 4+ years' experience as a Business Analyst within an Agile delivery environment.
• Demonstrated experience supporting product or platform delivery and business process improvement initiatives.
• Strong stakeholder engagement, workshop facilitation and requirements gathering capabilities.
• Experience using Jira, Confluence, SharePoint, Miro or similar collaboration and work management tools.
• Ability to communicate complex information effectively to both technical and non-technical audiences.
• A degree in Computer Science, Business, Economics or a related discipline.
• Lean Six Sigma qualifications or process analysis experience will be highly regarded.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days - paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 - 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.