Business Analyst

City of Newcastle, Australia; Newcastle City Council; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

35-hour week

Flexible hybrid work

4 weeks annual leave

Parental leave

Health & Wellbeing programs

Novated Lease options

Job summary

City of Newcastle is seeking a dynamic Business Analyst to translate complex business needs into actionable insights and drive innovation across teams. This fixed-term contract offers flexible hybrid work designed to fit your life and a 35-hour week.

You'll bridge IT and business, facilitate workshops, map processes, and draft clear requirements to shape the city's future. The role closes 23 November 2028 and carries a competitive remuneration package.

Qualifications

• Strong analytical mindset with ability to translate business needs into actionable requirements.
• Experience facilitating workshops and eliciting stakeholder input.
• Proficiency in modelling business processes (BPMN) and documenting requirements.

Responsibilities

• Plan and facilitate workshops with stakeholders from across the organisation.
• Analyse business problems, needs, processes and opportunities for improvement.
• Map current-state and future-state business processes using BPMN.
• Elicit, analyse and document business, functional and non-functional requirements.
• Identify pain points, gaps, business rules, risks and dependencies.
• Apply structured analysis techniques, including root cause and fit/gap analysis where appropriate.
• Develop and maintain requirements traceability and other fit-for-purpose BA artefacts.
• Work collaboratively with project managers, architects, technical specialists and business subject matter experts.
• Support solution design, testing and implementation to help ensure delivered solutions meet identified business needs.

Skills

Workshop facilitation

Business analysis

BPMN

Requirements elicitation

Stakeholder collaboration

Education

Bachelor's degree in a related field

Tools

BPMN

Requirements management

Job description

• Fixed Term Contract until November 2028
• Flexible, hybrid working that YOU design to ensure you’re there for the moments that matter
• 35-hour week, optional 9-day fortnight, goodbye 50+ hour weeks!

Are you ready to be the catalyst for change in a fast paced, forward-thinking organisation? As a member of our team, you won't just work for the city; you’ll co-create it. Here, your ideas and efforts directly shape the places where you and your community live, work, and play.

City of Newcastle (CN) has a Fixed-Term opportunity until 23 November 2028 for a dynamic Business Analyst who thrives on solving complex problems, translating business needs into actionable insights and driving innovation across teams.

What You’ll Be Doing

Through your work, you’ll have a behind the scenes pass to Newcastle's evolution as you shape our future as a liveable, inclusive city. You will be at the heart of transformation, bridging the gap between IT and business, shaping future-state processes and influencing strategic outcomes. This role will suit a Business Analyst who enjoys unpacking complex problems, facilitating meaningful conversations, analysing business processes and translating business needs into clear, actionable requirements.

You Will

• Plan and facilitate workshops with stakeholders from across the organisation.
• Analyse business problems, needs, processes and opportunities for improvement.
• Map current-state and future-state business processes using BPMN.
• Elicit, analyse and document business, functional and non-functional requirements.
• Identify pain points, gaps, business rules, risks and dependencies.
• Apply structured analysis techniques, including root cause and fit/gap analysis where appropriate.
• Develop and maintain requirements traceability and other fit-for-purpose BA artefacts.
• Work collaboratively with project managers, architects, technical specialists and business subject matter experts.
• Support solution design, testing and implementation to help ensure delivered solutions meet identified business needs.

For the full responsibilities and requirements of the role, view the position description here.

And we’ll be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture, will help you feel a deeper connection with others. You'll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

Life at City of Newcastle (CN)

You’ll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

You’ll chip away at ambitious plans with a talented, passionate crew alongside you, shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

You’ll add value in the moments that matter. From librarians to lifeguards, in a range of iconic places, we achieve a better Newcastle together.

Whether we’re planning to host major events, providing essential services or supporting creative artists, it’s what we do when the cameras aren't rolling that matters most.

You’ll do meaningful work and do it sustainably as you take ideas from plan to play, in your own backyard.

With hundreds of different roles, each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

With natural assets and a focus on the environment, co-create a sustainable region with us.

Why join CN?

At CN, we value our employees, and their wellbeing takes priority. We encourage employees to make time for what's important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more, visit here!

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave, 3 weeks of personal leave, plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $18.00 per fortnight
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion, Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology, Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued, and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected.

People with diverse lived experiences (including but not limited to, Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious and linguistic backgrounds, people with disability, carers, and veterans) are encouraged to apply.

Don’t just work for the city, co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date

Monday 5 October 2026

Remuneration

$119,790.13 + 17.5% annual leave loading yearly payment + 12% Superannuation per annum for a 35-hour week

Contact

Trevor Souter - Senior Business Analyst - 02 49742686

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [e-mail] for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.