Business Analyst

Uniti Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Uniti Group is seeking an experienced Business Analyst to enable our technology and innovation agenda across Wholesale, Retail, and CPaaS. You will define requirements, translate them into specifications, and work with cross-functional teams to design efficient, automated solutions.

You will partner with business units and technical teams to prioritise work, document current and future-state processes, and ensure outcomes are measurable and aligned with business objectives.

Qualifications

• 3-7+ years experience in business analysis, process improvement, or similar roles.
• Tertiary qualifications in Business, Information Systems, Computer Science, or related field; BA certification highly regarded.
• Experience eliciting, documenting, and managing business requirements across the full delivery lifecycle.
• Experience in business process mapping, analysis, and improvement (BPMN, Lean, Six Sigma).
• Understanding of automation, workflow, and AI technologies for business processes.
• Experience in Agile and/or Waterfall delivery environments, including writing user stories and acceptance criteria.
• Ability to analyse data to support decision-making; experience with Excel, Power BI, or SQL highly regarded.
• Proficiency with documentation and collaboration tools (Confluence, Jira, Visio).
• Understanding of data governance, privacy, and secure handling of business information.

Responsibilities

• Elicit, analyse, and document business requirements through workshops and interviews.
• Translate business needs into functional and non-functional specs, user stories, and acceptance criteria.
• Map current-state processes and design optimised future-state processes.
• Identify inefficiencies, bottlenecks, and opportunities for automation and improvement.
• Partner with technical teams to assess automation and AI opportunities.
• Act as liaison between business stakeholders and technical delivery teams; facilitate workshops.
• Analyse data to support decision-making and benefits tracking.
• Support project planning, estimation, and prioritisation across the technology portfolio.
• Measure and track improvements and value delivered by automation initiatives.

Skills

Business analysis

Process improvement

Agile / Waterfall

Data analysis

Excel

Power BI

SQL

Confluence

Jira

Visio

Education

Tertiary qualifications in Business, Information Systems, Computer Science

Business analysis certification (CBAP, CCBA, Agile BA)

Tools

Confluence

Jira

Visio

Power BI

SQL

Excel

Job description

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe ourpeople are vitalto our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

About the Role:

The Business Analyst is a key role in enabling Uniti Group's technology and innovation agenda. You will be responsible for analysing business processes, gathering and defining requirements, and translating business needs into clear, actionable specifications that enable the delivery of automation, AI, and technology solutions across Uniti Group businesses, including Wholesale, Retail, and CPaaS.

You will act as the bridge between business stakeholders and technical delivery teams, ensuring requirements are well understood, prioritised, and delivered to achieve measurable business outcomes. You'll work closely with business units, group functions, and technical teams to identify improvement opportunities, document current and future state processes, and ensure solutions are aligned with business objectives.

Responsibilities include but not limited to:

• Elicit, analyse, and document business requirements through workshops, interviews, and process analysis across Group functions and Business Units
• Translate business needs into clear functional and non-functional specifications, user stories, and acceptance criteria for technical teams
• Map and document current-state business processes and design optimised future-state processes
• Identify inefficiencies, bottlenecks, and high-impact opportunities for automation and process improvement
• Partner with technical teams to assess feasibility of automation and AI opportunities
• Act as the primary liaison between business stakeholders and technical delivery teams, facilitating workshops and resolving ambiguities
• Analyse business and operational data to support decision-making and benefits tracking
• Support project planning, estimation, and prioritisation activities across the technology portfolio
• Measure and track operational improvements and business value delivered through automation and technology initiatives

About you:

The ideal person for this role will have/be:

Experience & Qualifications

• 3-7+ years experience in business analysis, process improvement, or similar roles, ideally within technology-enabled environments
• Tertiary qualifications in Business, Information Systems, Computer Science, or related field. Business analysis certification (e.g., CBAP, CCBA, or Agile BA) highly regarded
• Demonstrated experience eliciting, documenting, and managing business requirements across the full delivery lifecycle
• Experience in business process mapping, analysis, and improvement (e.g., BPMN, Lean, Six Sigma concepts)
• Understanding of automation, workflow, and AI technologies and how they can be applied to business processes
• Experience working within Agile and/or Waterfall delivery environments, including writing user stories and acceptance criteria
• Ability to analyse data to support decision-making; experience with tools such as Excel, Power BI, or SQL highly regarded
• Proficiency with documentation and collaboration tools (e.g., Confluence, Jira, Visio, or similar)
• Understanding of data governance, privacy, and secure handling of business information

Personal Attributes:

• Analytical Thinker: Strong analytical mindset with the ability to break down complex business problems and identify practical solutions
• Improvement Mindset: Passion for improving business processes, efficiency, and ways of working
• Curious: Proactive in understanding how the business operates and exploring how technology, automation, and AI can add value
• Collaborative: Works effectively with both technical and non-technical stakeholders
• Detail-Oriented: Ensures requirements and documentation are accurate, complete, and unambiguous
• Adaptable: Comfortable working in a fast-evolving technology landscape with shifting priorities
• Accountable: Takes ownership of deliverables and drives outcomes
• Strong problem-solving skills with excellent attention to detail
• Excellent oral and written communication skills
• A self-starter who can effectively manage priorities and their time
• Ability to work with a range of internal and external stakeholders
• A team player who collaborates effectively and shares knowledge
• An innovative mindset, seeking ways to improve processes and provide creative solutions
• Takes initiative for ongoing personal development, continually developing skills and talents
• Acts with integrity, performing with honesty, transparency, and trust
• Always presents professionally, with a positive, confident, and approachable demeanor
• Flexible in response to changing business needs and management directives to meet operational targets

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you!You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal athttps://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at***********@unitigrouplimited.com