Business Analyst

Osborne and Richardson; Melbourne; Hybrid; AUD 125,000 - 188,000; Full time

Job summary

Osborne Richardson are public sector recruitment specialists with over 30 years’ experience. Our IT Division is headed up by an IT Project Manager with over 20 years experience running complex projects, so when you engage with Osborne Richardson, you are working with a recruitment consultancy who has walked the walk.

A six-month contract role in Malvern offers a chance to lead a major information management initiative, modernising Council’s document management and establishing a new SharePoint

Qualifications

• Proven BA track record delivering requirements from elicitation to approval.
• Experience with document management, classification, mapping and migration projects.
• Experience with SharePoint as an enterprise document management system.

Responsibilities

• Lead discovery and process mapping to identify pain points and gaps.
• Develop BRDs, user stories, and acceptance criteria with traceability.
• Coordinate with Change/Training for role-based procedures and UAT.
• Support UAT, go-live, and post-release benefits tracking.
• Organise workshops and capture requirements for the project.

Skills

Business analysis

SharePoint

Requirements tracing

Stakeholder engagement

Workshops facilitation

Agile/Waterfall

Tools

SharePoint

Job description

Osborne Richardson are public sector recruitment specialists with over 30 years’ experience. Our IT Division is headed up by an IT Project Manager with over 20 years experience running complex projects, so when you engage with Osborne Richardson, you are working with a recruitment consultancy who has walked the walk.

• 6 month contract
• $850/day plus Super
• Malvern / Hybrid

About the role:

A key focus of the role will be leading a significant information management initiative to modernise Council’s document management practices. This will involve working closely with stakeholders across Council to understand current information management requirements and practices, confirm business and technical requirements and design and plan the establishment of a new SharePoint environment and the delivery of safe migration of documents from ageing shared-drive infrastructure.

The role will also lead related information management iniatives to advance the archiving of information from legacy systems and to manage information risks within work areas.

Responsibilities:

• Assist in the creation of BA plans in conjunction with Project Manager to support delivery of responsible artefacts within project timelines.
• Lead discovery and process mapping, identifying pain points, controls, and compliance gaps.
• Produce right-sized artefacts (current/future state maps, user stories, decision papers) and maintain living traceability from requirement → design → test → release → benefits.
• Partner with Change/Training to convert requirements into role-based procedures, help content, and UAT scenarios; ensure business ownership and sign-off.
• Set up and run SME engagement plans with SLAs for feedback/approvals; monitor and elevate slippage early with data.
• Support UAT and go-live/hypercare: defect triage inputs, workaround definition, and readiness checklists
• Contribute to benefits definitions (e.g., cycle-time reduction, first-contact resolution, compliance assurance) and track post-release outcomes with the PMO/Value team.
• Organise and attend requirement gathering workshops, develop, document, and communicate requirements.

Experience

• Proven BA track record delivering requirements from elicitation to approval and maintaining traceability through design, build, test, and deployment; crafts well-formed epics/stories with acceptance criteria.
• Demonstrated knowledge of document management, classification, mapping and migration projects.
• Experience with SharePoint as an enterprise document management system
• Advanced interpersonal and negotiation skills; able to de-escalate tension, separate positions from interests, and refocus on shared outcomes (service quality, compliance, risk).
• Experience managing requirements documentation from stakeholder elicitation to approval to requirements tractability in design, build and deployment.
• Exceptional written/oral communication; produces readable artefacts (executive summaries, visuals, story maps) and tight pre-reads that reduce meeting time and enable quick decisions.
• Skilled at facilitating workshops (discovery, process mapping, backlog refinement, decision forums) and converting outcomes into concise artefacts (BRDs, user stories, decision logs, RACI).
• Information & data literacy: understands data quality, lineage, reporting, and decision-making needs; partners with Data/Analytics to define fit-for-purpose models.
• Ways of working: effective in Agile, Waterfall, and hybrid environments; applies definition of ready/done, change control, and release planning.

Thank you for your interest. We regret that, due to the number of applications received, we will not be able to respond to all applicants.