Business Analyst

Maddocks; Melbourne; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Up to 20 weeks parental leave

Discounted gym memberships

Health insurance

Salary continuance insurance

Employee Assistance Program

Parents and carers wellbeing programs

Job summary

Maddocks is seeking a Business Analyst to join the IT Applications Services team in Melbourne. You will work closely with legal and business services to identify process improvements, translate requirements into technology solutions, and drive digital transformation that boosts efficiency and client service.

Collaboration with stakeholders, workshops, and clear documentation will be essential as you help shape future-state processes and support delivery teams through the project lifecycle.

Qualifications

• 2-4 years of business analysis experience.
• Experience mentoring or managing junior BAs (preferred).
• IIBA qualifications: ECBA/CCBA or equivalent.
• Agile Business Analyst Certification: CSBA/ACP or similar.

Responsibilities

• Partner with stakeholders to understand business needs and opportunities for improvement.
• Facilitate workshops, interviews and discovery sessions to gather requirements.
• Analyse and document business processes, workflows, requirements, user stories and use cases.
• Translate requirements into actionable solutions for delivery teams.
• Support design of future-state processes and solution design activities.
• Collaborate with project managers, developers, vendors and subject matter experts throughout the project lifecycle.
• Facilitate process mapping and business process re-engineering to improve efficiency.
• Identify opportunities to automate or optimise processes through technology.
• Contribute to testing activities and defect management.
• Support change management and user adoption for new solutions.

Skills

Business analysis

Stakeholder management

Process mapping

User stories

Agile / CSBA / ACP

Education

Tertiary degree

ECBA/CCBA or equivalent

CSBA/ACP or equivalent

Job description

We are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence and beingat the forefront of employee experience. We work closely withAustralian and international businesses, organisations andgovernments.

About the role

Based within the firm's Information Technology ApplicationsServices team, the Business Analyst plays a key role in supportingthe firm's digital transformation strategy. Working closely withstakeholders across legal and business services teams, you willidentify opportunities to improve processes, enhance userexperiences, and deliver technology solutions that driveoperational efficiency and support the firm's strategicobjectives.

This is a highly collaborative role where you will act as thebridge between business and technology teams. You will partner withstakeholders to understand business challenges, analyse current andfuture state processes, and translate requirements into practicaland effective solutions. You will contribute to a range ofinitiatives, from process improvement and system enhancementsthrough to the delivery of innovative digital solutions thatmodernise the way we work and interact with clients.

Responsibilities include:

• Partner with stakeholders across the firm to understandbusiness needs, challenges and opportunities forimprovement.
• Facilitate workshops, interviews and discovery sessions togather and document business requirements.
• Analyse and document business processes, workflows,requirements, user stories, use cases and functionalspecifications.
• Translate complex business requirements into clear,actionable solutions for technical delivery teams.
• Support the design of future-state processes and contributeto solution design activities.
• Work collaboratively with project managers, developers,vendors and subject matter experts throughout the projectlifecycle.
• Facilitate process mapping and business processre-engineering activities to improve efficiency andeffectiveness.
• Identify and recommend opportunities to automate, simplifyor optimise business processes through technology.
• Contribute to testing activities, including test planning,user acceptance testing and defect management.
• Support change management and user adoption activities toensure successful implementation of new solutions.

About you

Ideally you will have:

• Minimum 2-4 years of business analysis experience
• Demonstrated ability mentoring or managing junior BA’s(preferred)
• Relevant Tertiary and/or certifications as follows
• IIBA qualifications Entry Certificate in BusinessAnalysis (ECBA), Certificate Competency in BusinessAnalysis (CCBA) or equivalent
• Agile Business Analyst Certification: Certified ScrumBusiness Analyst (CSBA), PMI Agile Certified Practitioner(ACP) or similar

Maddocks is simply a great place to do great work. We foster aculture of collaboration, learning and engagement where you willexperience:

A diverse and inclusive workplace:

We have beennamed an employer of Choice for Gender Equality by the WorkforceGender Equality Agency (WGEA) every year since 2004 along withbeing named a Silver Employer at the Australian Workplace EqualityIndex's 2024 LGBTQ Inclusion Awards. We promote diversityinternally through our Maddocks Gender Equality Network, MaddocksCALD, Maddocks Disability Inclusion and Maddocks Pride groups.

Career Development:

Learn and develop throughstructured learning and development programs at each stage of yourcareer and study support programs.

Community involvement:

give back to thecommunities in which we operate through our thriving pro bono andgrants programs and staff volunteering initiatives.

Work flexibly:

work in a hybrid way with partof your week in the office and support to set up your homeoffice.

Wellbeing & Benefits:

access to up to 20 weekspaid parental leave, discounted gym memberships & health insurance,salary continuance insurance, Employee Assistance Program andparents and carers wellbeing programs.

Our people are our greatest advocates and we believe this is aresult of our inclusive culture and focus on complex andinteresting work.

To be eligible for this role you must be legally permittedto work in Australia. Please note that unsolicited applicationsfrom agencies will not be considered at this time.