Business Analyst

Arthur J. Gallagher & Co. (AJG); Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working arrangements

Professional development

Career progression opportunities

Health Insurance Discounts

Employee Stock Purchase Program

Paid parental leave

Job summary

My Plan Manager, a Gallagher Bassett subsidiary, is seeking a Business Analyst to join our Technology team in Adelaide. You will translate business needs into clear requirements and collaborate with Product, UX, Engineering, QA and stakeholders to deliver innovative technology solutions.

We offer hybrid work arrangements, a collaborative culture, and opportunities to contribute to technology initiatives that improve the experience for participants, providers and employees.

Qualifications

• Experience working as a Business Analyst within technology, digital or transformation environments.
• Strong requirements gathering, business analysis and documentation skills.
• Experience writing user stories, acceptance criteria and business process documentation.
• Excellent problem-solving and critical thinking capabilities.
• Strong stakeholder engagement and relationship-building skills.
• Experience communicating with both technical and non-technical audiences.
• Experience identifying and managing risks, dependencies and business impacts.
• High attention to detail and the ability to manage competing priorities.
• Collaborative approach and willingness to work across multiple teams.
• Experience working in Agile delivery environments.

Responsibilities

• Translate business needs, product priorities and user experiences into clear and actionable requirements.
• Collaborate with stakeholders to gather, analyse and document business requirements.
• Create and maintain user stories, acceptance criteria and supporting documentation.
• Define and document business rules, workflows, process maps and system requirements.
• Identify risks, gaps, dependencies and opportunities for improvement throughout the delivery lifecycle.
• Ensure requirements are complete, testable and aligned to business outcomes.
• Act as the key link between business and technical teams to ensure successful delivery outcomes.
• Support delivery teams through proactive clarification, issue resolution and requirement validation.
• Analyse delivery and requirement quality metrics to drive continuous improvement.
• Contribute to the successful delivery of strategic technology initiatives across the business.
• Collaborate with Gallagher Bassett and internal stakeholders on technology-related projects.
• Help deliver scalable, high-quality solutions that improve the experience of our participants, providers and employees.

Skills

Business analysis

Requirements gathering

Documentation

User stories

Agile delivery

Stakeholder management

Communication

Risk analysis

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Join a team that's making a real difference

At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans. My Plan Manager is a wholly owned subsidiary of Gallagher Bassett, one of the world's leading claims and risk management organisations. As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.

We're currently seeking a Business Analyst to join our Technology team based in Adelaide. This is an exciting opportunity for a commercially minded and collaborative professional who thrives on solving complex business problems, improving processes and working closely with cross-functional teams to deliver innovative technology solutions.

How you'll make an impact

As a Business Analyst, you'll play a key role in translating business needs and product priorities into clear, structured and deliverable solutions that support My Plan Manager's strategic objectives.

Working closely with Product, UX, Engineering, QA and business stakeholders, you'll:

• Translate business needs, product priorities and user experiences into clear and actionable requirements


• Collaborate with stakeholders to gather, analyse and document business requirements


• Create and maintain user stories, acceptance criteria and supporting documentation


• Define and document business rules, workflows, process maps and system requirements


• Identify risks, gaps, dependencies and opportunities for improvement throughout the delivery lifecycle


• Ensure requirements are complete, testable and aligned to business outcomes


• Act as the key link between business and technical teams to ensure successful delivery outcomes


• Support delivery teams through proactive clarification, issue resolution and requirement validation


• Analyse delivery and requirement quality metrics to drive continuous improvement


• Contribute to the successful delivery of strategic technology initiatives across the business


• Collaborate with Gallagher Bassett and internal stakeholders on technology-related projects


• Help deliver scalable, high-quality solutions that improve the experience of our participants, providers and employees

About you

We're looking for someone who combines strong analytical thinking with exceptional communication and stakeholder management skills.

You'll bring:

• Experience working as a Business Analyst within technology, digital or transformation environments


• Strong requirements gathering, business analysis and documentation skills


• Experience writing user stories, acceptance criteria and business process documentation


• Excellent problem-solving and critical thinking capabilities


• Strong stakeholder engagement and relationship-building skills


• The ability to communicate effectively with both technical and non-technical audiences


• Experience identifying and managing risks, dependencies and business impacts


• High attention to detail and a commitment to quality outcomes


• Strong organisational skills and the ability to manage competing priorities


• A collaborative approach and willingness to work across multiple teams


• Experience working in Agile delivery environments

Experience that translates well

We welcome applications from candidates with experience in:

• Business Analysis and Technology Delivery


• Digital Transformation Programs


• Product Development and Product Management environments


• Process Improvement and Business Transformation initiatives


• Software Development and Technology Projects


• Agile and Scrum teams


• Customer-focused organisations undergoing systems or process change


• Financial services, insurance, healthcare, disability services or related industries

Why join My Plan Manager?

At My Plan Manager, we're committed to creating an environment where our people can thrive.

What we offer

• Hybrid working arrangements


• Flexible work practices that support work-life balance


• Access to ongoing learning and professional development opportunities


• Career progression opportunities across My Plan Manager and Gallagher Bassett


• Exposure to large-scale technology and transformation initiatives


• Supportive leaders who invest in your growth and development


• Employee wellbeing initiatives and reward and recognition programs


• A collaborative, inclusive and innovative culture


• The opportunity to make a meaningful difference in the lives of Australians living with disability

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave


• Novated Leasing opportunities


• Two paid volunteer days annually


• Health Insurance Discounts with our Group Insurance Plan


• Employee Stock Purchase Program


• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements


• Mental Health and Wellbeing Support for yourself and immediate family members


• Employee Recognition Awards and Service Milestone Recognitions


• Peer Support Program


• Annual flu vaccinations


• Access to Reward Gateway – discount offers at over 350 retailers!


• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.