Business Administration Trainee - Customer Service

Gunnedah Shire Council; Gunnedah; On-site; AUD 26,000 - 51,000; Full time

Benefits offered by this job

MyLeave (extra 5 days per year)

Rostered Day Off (RDO)

Professional development

Job summary

Gunnedah Shire Council invites applications for a Business Administration Trainee – Customer Service in Gunnedah, NSW. The role is a 12-month traineeship commencing early 2027, with a 35-hour week and a 5-day deadline process. A Certificate III in Business is pursued during the traineeship.

You will provide customer service, process requests and payments, and support general administration tasks in a collaborative team. Training and progression opportunities are emphasised.

Qualifications

• Willing to undertake a Certificate III in Business.
• Demonstrated customer service and cash handling experience.
• Strong computer literacy and attention to detail.
• Excellent written and verbal communication, and teamwork.

Responsibilities

• Communicate with customers via phone, email and in person.
• Process customer service requests and payments.
• Undertake general administration duties as directed.

Skills

Customer service

Cash handling

Computer literacy

Attention to detail

Team player

Communication skills

Education

Certificate III in Business

Tools

Microsoft Office

Job description

Job Title: Business Administration Trainee – Customer Service

Location: Gunnedah NSW

Salary Range: T1-T5 ($501.30 - $985.60 per week + 12% Superannuation)

Contract Type: Temporary Full Time (Duration of Traineeship - 12 Months, Commencing early 2027)

Hours: 35 hours per week! (Flexible Workplace Agreement)

Application Deadline: 5:00pm, Friday 30 October 2026

Open New Horizons – Your Career, Your Community

At Gunnedah Shire Council, we create opportunities for you to Open New Horizons – in your career, within your community and for your future.

Whether you are starting your career journey, developing new skills, or taking the next step professionally, we provide a supportive environment where you can grow, contribute, and make a meaningful impact.

We are committed to fostering a workplace where employees feel valued, connected and empowered to succeed – but also understand the importance of your personal wellbeing and your life outside of work.

Gunnedah Shire Council is committed to recognising, rewarding, and supporting our people through a range of benefits and opportunities designed to help employees open new horizons in their career, community, and lifestyle.

Our Next Business Administration Trainee

Do you want an opportunity to gain advanced office skills whilst achieving a Certificate III in Business?

Are you punctual, reliable and motivated to be a positive member of a dedicated team of Customer Service professionals?

Gunnedah Shire Council performs a range of functions and we provide a progressive, rewarding and varied working environment.

We are seeking a motivated individual who is enthusiastic about learning a range of recordkeeping and administration skills whilst serving the community.

Key duties of the role include, but are not limited to:

• Communicating with customers via telephone, email and face to face.
• Processing customer service requests.
• Processing payments and undertake receipting and cash handling duties.
• Undertaking general administration duties as directed.

We Are Looking For Someone Who Is Ready To Take The Next Step In Their Career. Many Of Our Trainees Have Obtained Great Jobs After They Have Finished Their Traineeship. You Do Not Need To Have a Lot Of Experience And Applications From School Leavers Are Encouraged. Ideally You Will Be Able To Demonstrate

• A can-do attitude and strong work ethic.
• Commitment to both on and off the job training.
• Demonstrated written and oral communication skills.
• Strong computer literacy skills.
• High level of accuracy and eye for detail.
• Ability to work as part of a team.
• Ability to follow instructions.
• Ability to assess and prioritise tasks.
• Previous customer service experience.
• Previous cash handling experience.

Why Join Gunnedah Shire Council?

Working at Gunnedah Shire Council offers a range of benefits, some of which include:

• Work only 35 hours per week!
• Access to MyLeave - An additional 5 days of leave each year to support a healthy and flexible work-life balance.
• Accrue a Rostered Day Off (RDO) every 3 weeks
• Professional development and career growth opportunities.
• Access to employee wellbeing programs
• Salary packaging and salary sacrificing options available - Salary Packaging Australia
• Active social club

For further information regarding this role please contact Kim Stone, Team Leader Corporate Training and Trainee Development, on 02 6740 2100 or see the position description.

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Applications close: Friday 30 October 2026 at 5:00PM

Further information

The expected start date for this position will be Monday 11 January 2027

As part of the recruitment process, suitable applicants will be required to complete pre-employment screening which may include relevant background checks, functional capacity assessment and drug and alcohol screening. Our recruitment process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.

Email notifications may include application confirmation, interview invitations, request for references, and application outcomes. Please check your email regularly, including your junk email.

Council is an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidate of all ages and from all backgrounds.

For all enquiries regarding the application and recruitment process, please contact the People and Culture team on 02 6740 2100 or [e-mail].

For essential workers and their families moving to Gunnedah, The Welcome Experience is a free program aimed at providing free personalised support for a range of services such as housing, education, partner job opportunities, and community connection. To learn more and register for the program please click here: The Welcome Experience | NSW Government.