Broker Support Officer

Beyond Bank Australia; Adelaide; Hybrid; AUD 82,000 - 89,000; Full time

Benefits offered by this job

Additional 3 paid work-life balance

Volunteer days

Employee discounts

Flexible working environment

Career development

Job summary

Beyond Bank Australia is seeking a Broker Support Officer based in Adelaide. The role focuses on seamless loan processing for accredited brokers, from lodgement to settlement, ensuring accuracy, compliance, and timely outcomes while keeping brokers informed.

You will leverage strong lending knowledge and relationship skills to deliver fast, customer-focused solutions, strengthen broker partnerships, and contribute to Beyond Bank’s growth. Hybrid work is offered.

Qualifications

• Strong knowledge of mortgage lending, credit policies, and compliance.
• Sharp attention to detail and ability to interpret complex financial documents.
• Excellent communication and problem-solving skills; build trusted relationships.
• Thrive independently and in teams; adapt to new systems and processes.

Responsibilities

• Own loan journey from application to settlement with accuracy.
• Deliver fast, customer-focused solutions for brokers.
• Maintain SLAs by coordinating with internal teams and partners.
• Identify opportunities to strengthen broker relationships and cross-sell services.
• Keep up-to-date across product, policy, and lending standards.
• Support achievement of third-party broker channel targets.
• Champion continuous improvement and teamwork.

Job description

• Based in Adelaide
• Full-time opportunity (75 hours per fortnight)
• Hybrid work arrangements
• Salary range: $82,000 to $89,000 per year

Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally.

Our vision is to create better lives by caring for our members and communities.

Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people.

Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

Job Description

Use your lending knowledge without chasing sales targets! As a Broker Support Officer, you'll be the driving force behind seamless loan processing for our valued accredited brokers, delivering exceptional service and building strong relationships that position Beyond Bank as their go-to financial partner. You'll own each loan file from lodgement to settlement, ensuring accuracy, compliance, and timely outcomes while keeping Brokers informed every step of the way. With your deep knowledge of mortgage lending and knack for multitasking, you'll help shape positive lending experiences that inspire trust and advocacy.

In this role, you will

• Proactively identify and deliver tailored solutions for Third-Party lending applications, ensuring customer and Broker needs are met with speed and precision.
• Maintain strong Service Level Agreements by collaborating effectively with both internal teams and external partners.
• Build lasting member relationships through needs-based advice, driving loyalty and deeper engagement with Beyond Bank.
• Resolve Broker and member concerns swiftly, including escalated complaints, ensuring outcomes exceed expectations.
• Champion member retention by spotting opportunities to strengthen relationships and promote Beyond Bank’s full suite of services.
• Stay sharp with up-to-date product, system, and credit policy knowledge, while confidently navigating complex financial documents and structures.
• Contribute to the success of the Third-Party Broker Channel by achieving conversion, sales, and referral targets.
• Drive continuous improvement by challenging the status quo, sharing expertise, and embracing innovation and change as a collaborative team player.

Qualifications

About you

You will be the go-to expert for Brokers, owning the loan journey from application to settlement while delivering fast, accurate, and customer-focused solutions. With your sharp lending knowledge and relationship-building skills, you'll turn complex scenarios into seamless experiences that strengthen trust in Beyond Bank.

• You’ll bring a strong grasp of mortgage lending, credit policies, and compliance, backed by a relevant tertiary qualification and deep knowledge of the National Consumer Credit Act.
• Your sharp attention to detail and ability to interpret complex financial documents will ensure every application meets regulatory and policy standards.
• With excellent communication and problem-solving skills, you’ll build trusted relationships across Brokers, customers, and internal teams.
• You’ll thrive in both independent and team settings, managing time effectively and adapting quickly to new systems and processes.
• Your proactive mindset and commitment to continuous learning will help drive innovation and elevate the Broker experience.

See yourself in our team

As a Broker Support Officer, you will join a dynamic team of finance professionals, who deliver outstanding personalised service to our broker partners. In this role, we continually grow Beyond Bank’s footprint in the community. The broker team deliver incremental growth to the bank by delivering high volumes of new business, and new to bank members, helping the bank achieve its annual goals. Join our team and enjoy a fast-paced role where each day brings new challenges, new learning opportunities and a sense of achievement.

Additional Information

Why work for Beyond Bank?

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [e-mail]

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close midnight 06/09/2026

As a Certified B Corp, we use our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.