Broadcast Network Tech Support Level 2 Incident Expert

BAI Communications; North Sydney; Presencial; AUD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Parental leave (gender-neutral)

Study leave

Volunteer leave

Corporate discounts

Novated leasing

Referral program

Descripción de la vacante

BAI Communications in Australia is seeking a Level 2 Technical Support Specialist to resolve complex incidents escalated from the NOC and Service Desk, and to support critical broadcasting and communications infrastructure. You will conduct deep-dive investigations, monitor network performance, and contribute to continuous improvement while mentoring colleagues and developing knowledge articles.

This 18-month FTC role emphasizes collaboration and operational excellence.

Formación

• 3-5+ years in telecom, ICT or broadcasting.
• Experience in operational support or service environments.
• Strong knowledge of communications and network technologies.

Responsabilidades

• Triage and resolve complex incidents escalated from NOC and Service Desk.
• Perform advanced fault diagnostics across network infrastructure.
• Lead technical guidance during major incidents.
• Contribute to MTTR reduction and availability improvements.
• Prepare operational reports and SLA metrics.

Conocimientos

Network diagnostics

Analytical thinking

Troubleshooting

Customer service

Herramientas

Network monitoring systems

Descripción del empleo

BAI Communications in Australia is seeking a Level 2 Technical Support Specialist to resolve complex incidents escalated from the NOC and Service Desk, and to support critical broadcasting and communications infrastructure. You will conduct deep-dive investigations, monitor network performance, and contribute to continuous improvement while mentoring colleagues and developing knowledge articles.

This 18-month FTC role emphasizes collaboration and operational excellence.